Adding Insurance to Orders

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Insurance Options by Shipment Type

• Parcel Shipments
• Freight Shipments

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Parcel Insurance Overview

Jetpack offers insurance for parcel shipments through a policy issued by Cabrella Parcel Insurance. The cost is calculated at 1.875% of your total chosen insured value plus the shipment’s fulfillment cost, which is reflected in the total shipment invoice.

The information and services offered to you are subject to Jetpack’s Terms of Service which are incorporated herein by reference. For the avoidance of doubt, Jetpack is not an insurance company or a licensed insurance agent and does not assume any liability or risk associated with the purchase or sale of insurance. Upon request, Jetpack may provide you with the opportunity to protect your eligible shipments of goods under an insurance policy that is issued to Jetpack’s warehouse partners (the “Policy”) by Cabrella Parcel Insurance.Note: A 3% credit card processing fee may apply if specific criteria are met. Click here for more information.

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Coverage Limits and Requirements

Understanding the coverage limits and requirements for parcel insurance ensures you properly protect your shipments.

Coverage Detail	Requirements
Maximum Coverage per Parcel	$5,000 USD per parcel
Insured Value Basis	Must not exceed the actual value of the goods
Split Order Coverage	If an order is split into multiple parcels, maximum coverage is $5,000 per parcel
Currency	Insurance value is always in USD
Signature Requirement	If insurance value is $300 USD or more, signature upon delivery is automatically required (pricing varies by carrier)

If you insure an order for $20,000 that splits into 4 parcels, each parcel will be insured for up to $5,000.

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Over-Insurance Policy

Jetpack reserves the right to adjust or deny coverage if the declared insured value exceeds either the actual value of the goods or the $5,000 USD per parcel limit.

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Prepaid Shipments

Insurance cannot be procured for prepaid parcel shipments. Any insurance values added to these orders will be considered void.

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Courtesy Insurance

Purchasing additional insurance for D2C/B2C orders voids Jetpack’s courtesy insurance. This means you will pay insurance on the entire shipment amount rather than only on the amount exceeding the initial retail value covered (USD $100).

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Adding Insurance to B2C Orders

Follow these steps to add insurance to a direct-to-consumer (B2C) order:

1

Navigate to Order Details

Navigate to the Order Details page for the order you want to insure

2

Edit shipping details

Scroll down to the ShipBob Shipping Details tile and click Edit

3

Enter insurance value

In the pop-up window, input the dollar amount you wish to insure under Order Value for Insurance

4

Save your changes

Click SaveThe new insurance value will be displayed next to Insurance Value.

If a B2C order is split into multiple packages within the fulfillment center, the total insurance amount applies to all packages.Example: If you insure an order for $5,000 and it is split into 4 packages, the entire $5,000 of coverage applies across all packages if a claim is necessary.

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Key Considerations

• Currency - All insurance values are in USD regardless of order currency
• Split orders - Total insurance coverage applies across all packages when orders split
• Courtesy insurance - Purchasing additional insurance voids Jetpack’s courtesy coverage
• Prepaid shipments - Parcel insurance is not available for prepaid shipments
• Signature requirements - Parcel insurance of $300 USD or more automatically requires signature on delivery

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Let’s Dive Deeper

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Questions? Contact Jetpack Care.

If you have any questions about adding insurance to your orders or understanding coverage limits, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!