Once you’ve integrated your online store, created a WRO, and sent inventory to a Jetpack fulfillment center, your direct-to-consumer orders flow through our standard operating procedures. This guide walks you through each stage of the fulfillment process—from storage to shipping—plus the custom services available beyond standard operations.
How Standard D2C Fulfillment Works
After you integrate your online store, create a Warehouse Receiving Order (WRO), and send inventory to a Jetpack fulfillment center, we’re ready to fulfill your orders. Here’s how the standard process works:Storage
Once your inventory is delivered to our fulfillment center, we identify each item against the WRO you provided. We then store your SKUs in designated storage locations—shelves, bins, or pallets, depending on product type and size. Jetpack maintains detailed inventory tracking using unique identifiers to monitor movement throughout the fulfillment process.We do not support any item that weighs more than 50 pounds (22.67 kg) for standard storage and fulfillment.
Picking
When an order is placed through your Jetpack dashboard, it’s automatically sent to a fulfillment center for processing during standard business hours. Our picking team receives a list of the items, quantities, and storage locations needed to accurately pick and count each product. All picking follows our standard turnaround times. For detailed information about when your orders will be picked and shipped, see D2C Turnaround Times + SLAs.Packing
Once items are picked, our packing team verifies the order’s contents and packs them using Jetpack’s standard packaging materials. If you prefer to use custom packaging, it must be specified on the packing slip and included in the picking process. Learn more about your packaging options:- Standard Packaging - Default packaging materials and options
- Custom Packaging - Branded materials and custom configurations
Shipping
Jetpack selects the best shipping service suited to the ship option mapping of your order. Once shipped, tracking information is automatically updated in your ecommerce store.Carrier partners do not scan packages at our facility. The first tracking update occurs when the package arrives at the carrier’s origin facility.
Services Not Included in Standard Fulfillment
The following services require setup through your Account Executive or by submitting a case to Jetpack Care. These are not included in standard D2C fulfillment operations:| Service Type | What It Includes |
|---|---|
| Kitting and Bundles | Combining multiple SKUs into a variety pack or special arrangement. Learn more in How Kitting Works. |
| Custom Packaging and Labels | Using branded materials beyond our standard packaging. Learn more in Custom Packaging. |
| B2B Orders | Special handling for bulk or business orders. Learn more in Our Approach to B2B. |
| Custom Packing Slips or Notes | Adding personalized messages or documents. Learn more in Customizing Packing Slips. |
| Additional Custom Work |
|
Let’s Dive Deeper
Our Approach to D2C
Overview of D2C fulfillment with Jetpack
D2C Turnaround Times + SLAs
Service level agreements for order processing
Order Status Overview
Understand order statuses and what they mean
Standard Packaging
Default packaging materials and options
Custom Packaging
Branded packaging configurations
Tracking Packages
Monitor shipments from fulfillment to delivery
Questions? Contact Jetpack Care.
If you have any questions or run into issues, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!