Once your inventory is received and available in Jetpack Fulfillment Centers, you’re ready to start fulfilling orders. Jetpack offers multiple methods to import orders into the system, from fully automatic syncing with your integrated store to manual order creation for B2B and wholesale shipments.
Order Import Methods Overview
Jetpack supports four primary methods for importing orders, each designed for different use cases:| Import Method | How It Works | Best For | Setup Complexity |
|---|---|---|---|
| Automatic Syncing |
| D2C ecommerce stores, daily order volume | Low - Configure once during integration |
| Manual Syncing |
| Selective order fulfillment, testing, troubleshooting | Low - Use dashboard controls |
| Bulk Excel Import |
| Wholesale orders, non-integrated platforms, large order batches | Medium - Template formatting required |
| Individual Order Creation |
| Test orders, one-off shipments, custom B2B orders | Low - Simple form entry |
For most merchants, automatic syncing is the most efficient method. Set it up during your store integration and orders will flow seamlessly from your ecommerce platform to Jetpack for fulfillment.
Automatic Order Syncing from Ecommerce Integrations
Automatic syncing is the primary way B2C merchants fulfill orders through Jetpack. When enabled, new orders from your integrated store flow automatically into the Jetpack system for fulfillment.How Automatic Syncing Works
When a customer places an order on your integrated ecommerce platform:- Order syncs to Jetpack - Within minutes, the order appears in your Jetpack dashboard
- Order processing begins - Based on your automation rules, Jetpack selects carrier, shipping speed, and packaging
- Order fulfills from nearest FC - Inventory allocates from the optimal Fulfillment Center
- Tracking updates automatically - Tracking numbers push back to your store and notify customers
- Inventory decrements in real-time - Your store’s inventory count updates as orders ship
Supported Platforms for Automatic Syncing
Automatic order syncing is available for all major ecommerce integrations:- Shopify - Full automation with real-time syncing
- Amazon - Seller Central orders (FBA and FBM)
- BigCommerce - Complete order automation
- WooCommerce - WordPress store integration
- Adobe Commerce (Magento) - Enterprise platform support
- eBay, Walmart, TikTok, Temu - Marketplace order syncing
Enabling Automatic Syncing
Automatic syncing is configured during your initial store integration setup. To verify or enable automatic syncing:1
Navigate to Settings in your Jetpack dashboard
2
Select Integrations, then My Apps
3
Locate your integration and click the 3 vertical dots icon
Choose Connection Settings from the menu.
4
Check the box next to Sync new Orders
Select a Start Shipping date (this can be a date in the past up to 120 days, or a future date).
5
Click SAVE
Manual Order Syncing from Ecommerce Integrations
Manual syncing gives you control over which orders import from your integrated stores. This is useful when:- Testing your integration setup
- Selectively fulfilling orders (e.g., only certain SKUs or order types)
- Troubleshooting order sync issues
- Holding orders temporarily before fulfillment
How to Manually Sync Orders
From the Jetpack dashboard:1
Click Orders on the left-hand navigation bar
Additional menu options will appear.
2
Select All Orders
You will be redirected to the Orders page.
3
Click the Sync Orders button
4
Select the ecommerce platform and store
Each integration appears as its own tab. Choose your store from the drop-down menu.Orders that have already been imported are marked with a gray checkbox.
5
Click the Sync button
Click the Sync button next to each order you want to import—or select multiple orders and click Sync Orders at once.
When Manual Syncing Makes Sense
| Scenario | Why Use Manual Sync | Example |
|---|---|---|
| Testing Integration | Verify orders sync correctly before enabling automation | Import 1-2 test orders to confirm data accuracy |
| Selective Fulfillment | Only fulfill specific order types or products | Sync only wholesale orders, hold retail orders |
| Troubleshooting | Diagnose why specific orders didn’t auto-sync | Manually sync problem orders to identify issues |
| Temporary Holds | Pause auto-sync during inventory transitions | Manually sync orders after new inventory arrives |
Even when manually syncing orders, your automation rules still apply. Orders will process according to your configured shipping preferences, carrier selection, and fulfillment rules.
Bulk Order Import via Excel Template
Bulk importing allows you to upload multiple orders at once using an Excel template. This method is essential for B2B wholesale orders, orders from non-integrated platforms, or large order batches that don’t come through a connected integration.When to Use Bulk Import
| Use Case | Description |
|---|---|
| B2B Wholesale Orders |
|
| Non-Integrated Platforms |
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| Marketplace Orders |
|
Bulk Import Limits and Guidelines
Jetpack’s bulk import feature has specific limits and formatting requirements:| Requirement | Limit/Guideline |
|---|---|
| Maximum Orders per Upload | Varies by account type (typically 1,000-5,000 orders) |
| File Format | Excel (.xlsx) or CSV (.csv) |
| Required Fields |
|
| Optional Fields |
|
| Template Download | Available in dashboard under Orders > Bulk Import |
How to Bulk Import Orders
From the Jetpack dashboard:1
Navigate to Orders > All Orders, then click Add Order
2
Select Import Via Excel
3
Download the Excel Template (if you haven't already)
Fill in your order details following the template format:
- One row per order line item
- Include all required fields
- Use exact SKU names as they appear in your Product Catalog
- Format addresses correctly with all required fields
4
Drag and drop or browse for your completed Excel file
5
Click Yes to confirm the order count
Review that the total number of orders matches what you expect.
Bulk Import Best Practices
- Test with small batches first - Upload 5-10 orders to verify template formatting before large uploads
- Use consistent formatting - Match address formats, date formats, and field naming conventions
- Validate SKUs beforehand - Export your Product Catalog and cross-check SKU names
- Include all required fields - Missing fields cause validation errors and delay processing
- Check for duplicate order numbers - Duplicate order numbers will be rejected or overwrite existing orders
Individually Creating Manual Orders
For one-off orders, test orders, or custom B2B shipments, you can create orders individually directly in the Jetpack dashboard. This gives you complete control over every order detail.Types of Manual Orders
Jetpack supports creating three types of manual orders:| Order Type | Description | Common Uses |
|---|---|---|
| B2C (Direct-to-Consumer) |
| Test orders, manual customer orders, gift shipments |
| B2B (Business-to-Business) |
| Wholesale shipments, retail distribution, trade shows |
| FBA (Amazon FBA Prep) |
| Amazon FBA inventory replenishment, FBA prep services |
How to Create a Manual Order
From the Jetpack dashboard:1
Navigate to Orders in the main menu
Select All Orders from the expanded menu options.
2
Click Add Order
3
Select Add Single Order
4
Select the order type
Choose Business (B2B), Consumer (B2C), or Amazon FBA.
5
Click Next - Recipient Info
6
Search for an existing contact or create a new one
Review and edit recipient information if needed, then click Next.Jetpack validates the address and notifies you if the address is invalid.
7
Add products to the order
On the New Order Draft page, add products by typing their names or selecting from the dropdown list. Input the quantity for each product.
8
Click Save Items to create the order
Manual Order Best Practices
- Use for testing - Create manual test orders to verify product configuration, packaging, and shipping settings
- Custom B2B orders - Manually create orders for wholesale customers with specific requirements
- One-off shipments - Sample orders, replacements, promotional shipments
- FBA prep - Create FBA orders when you need Jetpack to prep inventory for Amazon
Like all orders in Jetpack, manually created orders still respect your automation rules for carrier selection, packaging preferences, and fulfillment routing—unless you override settings at the order level.
Order Status and Monitoring
After orders are imported (regardless of method), you can monitor their progress through the order lifecycle:| Order Status | What It Means | What Happens Next |
|---|---|---|
| Awaiting Fulfillment |
| Order moves to Processing once released |
| Processing |
| Order ships within SLA timeframe |
| Shipped |
| Order in transit to customer |
| Action Required |
| Resolve issue in dashboard, then order continues processing |
| Completed |
| No further action needed |
Choosing the Right Import Method
Not sure which import method is best for your business? Use this decision guide:I run a D2C ecommerce store (Shopify, BigCommerce, WooCommerce, etc.)
I run a D2C ecommerce store (Shopify, BigCommerce, WooCommerce, etc.)
Recommended Method: Automatic Order SyncingSet up your store integration and enable automatic order syncing. This is the most efficient method for daily order fulfillment and requires no manual intervention.See: Store Integration Overview
I fulfill wholesale/B2B orders for retail partners
I fulfill wholesale/B2B orders for retail partners
Recommended Methods: Bulk Excel Import or Individual B2B Order Creation
- Use Bulk Import for recurring wholesale orders or large order batches
- Use Manual B2B Order Creation for one-off wholesale shipments
I sell on Amazon and need FBA prep services
I sell on Amazon and need FBA prep services
Recommended Method: Manual FBA Order Creation or Automated FBA Integration
- Use Manual FBA Order Creation for occasional FBA prep needs
- Set up Automated FBA Shipments for regular FBA replenishment
I sell on multiple platforms without direct Jetpack integrations
I sell on multiple platforms without direct Jetpack integrations
Recommended Methods: Bulk Excel Import or Manual Syncing via Middleware
- Use Bulk Import to upload orders from multiple sources in batches
- Consider integrating a middleware platform like Order Desk or ShipStation that connects to Jetpack
I want to test the system before going live
I want to test the system before going live
Recommended Method: Manual Order CreationCreate 1-2 test orders manually to verify:
- Product configuration is correct
- Shipping settings work as expected
- Automation rules apply properly
- Order flow end-to-end functions correctly
Troubleshooting Order Import Issues
If orders aren’t importing as expected, check these common issues:| Problem | Possible Causes | How to Fix |
|---|---|---|
| Orders not auto-syncing |
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| Bulk import validation errors |
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| Orders stuck in Action Required |
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| Duplicate orders importing |
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Let’s Dive Deeper
The Onboarding Process
Back to the Account Setup overview
Syncing, Importing, and Creating Orders
Detailed D2C order import guide
Creating Manual B2B/Wholesale Orders
B2B order creation instructions
The Orders Page
Navigate and manage orders in your dashboard
Order Status Overview
Understanding order statuses and lifecycle
Store Integration Overview
Platform-specific integration setup guides
Questions? Contact Jetpack Care.
If you have any questions or run into issues, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!