Sometimes you need to make changes to an order after it’s been imported—whether it’s updating a customer’s address, adding a product they forgot, or adjusting the shipping speed. The Jetpack dashboard gives you the flexibility to edit key order details, but with important timing restrictions to ensure fulfillment accuracy.
What You Can Edit
In the Jetpack dashboard, you can edit the following order details:- Customer information - Recipient name, shipping address, email, and phone number
- Order items and quantities - Add, remove, or adjust product quantities
- Shipping details - Ship option, carrier preferences, and insurance
- Fulfillment center assignment - Change which FC processes the order
- Bulk orders - Make changes to multiple orders simultaneously
When Can You Edit Orders?
Understanding the editing windows is crucial to managing your orders effectively.Editing Timeline
| Order Status | What Can Be Edited | Restrictions |
|---|---|---|
| Action Required | Everything (customer info, products, shipping details, FC) | None - order hasn’t entered fulfillment |
| Processing (before picking) | Everything (customer info, products, shipping details, FC) | Must edit before warehouse team picks the order |
| Picked | Nothing - all editing locked | Warehouse team has already picked products; changes would cause fulfillment errors |
| Packed | Nothing - all editing locked | Order is packaged and ready to ship |
| Labeled | Nothing - all editing locked | Shipping label generated; changes would require re-labeling |
| Shipped | Nothing - all editing locked | Order has left the fulfillment center |
Accessing Order Editing
From the Jetpack dashboard:1
Navigate to Orders
Click Orders on the left-hand navigation bar, then select All Orders from the menu that appears.
2
Locate the order you want to edit
On the Orders page, locate the order you wish to edit using the search bar, filters, or by scrolling through the list.
3
Open the Shipment Details page
Click the Shipment ID (hyperlinked in blue) to access the Shipment Details page.
Editing Customer Information
The Customer Information panel on the Shipment Details page lets you update recipient details before the order is picked.How to Edit Customer Information
1
Click Edit on Customer Information panel
On the Customer Information panel, click Edit (hyperlinked in blue).
2
Update recipient information
In the editing dialog, update the recipient’s information as needed:
- Recipient Name - Customer’s full name
- Company Name - Business name (optional)
- Email Address - Customer’s email address
- Phone Number - Customer’s phone number
- Shipping Address - Complete street address, city, state/province, zip/postal code, and country
3
Save your changes
Click Save to apply the changes.
Address Validation and Action Required Status
Important: If an order is in Action Required status (previously called “On-Hold”) due to an invalid address, updating the address to a valid one will automatically move the order back to Processing. Jetpack validates addresses in real-time. When a valid address is detected:- The order is released from Action Required status
- Inventory is reserved (if it was unreserved)
- The order enters the fulfillment queue
Editing Order Items and Quantities
The Shipment Items panel lets you add products, remove products, or adjust quantities before the order is picked.Editing Quantities, Removing Items, and Adding Items
1
Locate the Shipment Items panel
On the Shipment Details page, find the Shipment Items panel showing your order’s products.
2
Edit quantities (if needed)
To change a product’s quantity:
- Click in the Qty field for the product
- Delete the old quantity and enter the new quantity
- Click Save or click outside the field to apply changes
3
Remove items (if needed)
To remove a product from the order:
- Click the Remove button (trash icon) next to the item listing
- Confirm the removal when prompted
4
Add new items (if needed)
To add products to the order:
- Click Add Item at the top right of the Shipment Items panel
- Search for products by SKU ID or product name
- Select the relevant products from the search results
- Specify quantities for each product
- Click Add Items
Editing Shipping Details
The Shipping Details panel lets you modify the ship option, carrier preferences, fulfillment center, and insurance value before the order is picked.How to Edit Shipping Settings
1
Click Edit on Shipping Details panel
On the Shipping Details panel, click Edit (hyperlinked in blue).
2
Modify ship option type and settings
In the editing dialog, modify the shipping settings as needed:Ship Option Type:
- Optimized (also called “ShipBob Optimized”) - Jetpack will optimize the shipping method based on your chosen option (Overnight, Expedited, or Standard)
- Carrier Specific - Choose a specific carrier and service level (e.g., UPS and UPS SurePost)
3
Change fulfillment center (if needed)
To assign a different fulfillment center, select another option from the Fulfillment Center dropdown list.
- Ensure the new FC has sufficient inventory to fulfill the order
- The new FC location may affect shipping costs and transit times
- Changing FCs may impact the estimated delivery date
4
Add or modify insurance (if needed)
Under Order Value for Insurance, insert a numeric value representing the declared value of the shipment contents.
5
Save your changes
Click Save to apply all changes.
Bulk Order Editing
If you need to edit multiple orders with similar changes, you can use bulk editing tools to save time.What Can Be Edited in Bulk
From the Orders page, you can perform bulk actions on selected orders:- Change fulfillment center - Reassign multiple orders to a different FC
- Add signature requirement - Apply signature delivery to selected orders
- Move to On-Hold - Pause fulfillment for multiple orders
- Cancel orders - Cancel and unreserve inventory for selected orders
Bulk Editing Limitations
Note: You cannot bulk edit customer information, order items, or quantities. These must be edited individually from each order’s Shipment Details page.What Happens When Editing Is Locked
Once an order is picked, a lock icon appears on all editable panels, and editing capabilities are disabled.Why Editing Is Locked
After picking:- Our warehouse team has already physically picked the products from inventory
- The products have been verified against the order for accuracy
- The order is moving through packing and labeling stages
- Changes at this point would cause fulfillment errors, shipping delays, or incorrect shipments
What to Do If You Need Changes After Picking
If you discover an error or need to make changes to a picked order, contact Jetpack Care immediately via:- Chat feature in your Jetpack dashboard
- Phone - Call your dedicated support line
- Email - Submit a case to Jetpack Care
Common Editing Scenarios
Here are practical examples of when and how to edit orders:Scenario 1: Customer Updates Their Address
Situation: Customer contacts you with a corrected shipping address. Action:- Navigate to the order’s Shipment Details page
- Click Edit on the Customer Information panel
- Update the shipping address
- Click Save
Scenario 2: Customer Adds a Product to Their Order
Situation: Customer contacts you within an hour of placing the order to add a forgotten item. Action:- Navigate to the order’s Shipment Details page
- Check if the order is still in Processing (not yet picked)
- Click Add Item on the Shipment Details panel
- Search for and add the product
- Click Save
Scenario 3: Customer Wants Faster Shipping
Situation: Customer requests expedited shipping upgrade. Action:- Navigate to the order’s Shipment Details page
- Click Edit on the Jetpack Shipping Details panel
- Change the ship option from Standard to Expedited
- Click Save
- Inform the customer of any additional shipping costs
Scenario 4: Wrong Fulfillment Center Assigned
Situation: Order was assigned to a fulfillment center that’s out of stock, and another FC has inventory. Action:- Navigate to the order’s Shipment Details page
- Click Edit on the Jetpack Shipping Details panel
- Select the FC with inventory from the dropdown
- Click Save
Order Editing FAQs
Can I edit an order after it's been shipped?
Can I edit an order after it's been shipped?
No, orders cannot be edited after they’ve been shipped. Once an order leaves the fulfillment center, all editing capabilities are permanently locked.If you need to make changes to a shipped order (e.g., the customer needs a different address), your options are:
- Intercept the shipment - Contact Jetpack Care to request a carrier intercept (fees apply)
- Create a replacement order - Create a new order with the correct details
- Process a return - Have the customer return the incorrect shipment and create a new order
What happens to inventory when I remove items from an order?
What happens to inventory when I remove items from an order?
When you remove items from an order:
- The inventory is unreserved and becomes available for other orders
- The product is removed from the order’s fulfillment instructions
- The fulfillment cost is recalculated (you won’t be charged for items you removed)
Can I edit multiple orders at the same time?
Can I edit multiple orders at the same time?
You can perform certain bulk actions on multiple orders simultaneously from the Orders page, including:
- Changing fulfillment center
- Adding signature requirements
- Moving orders to On-Hold
- Canceling orders
Will editing an order's address delay fulfillment?
Will editing an order's address delay fulfillment?
It depends on the order’s current status:
- Action Required or early Processing - Minimal to no delay; the order hasn’t entered the fulfillment queue yet
- Processing (after picking has started) - Editing is locked; you cannot make changes
- Picked or later - Editing is locked; contact Jetpack Care for assistance
Can I change the ship option from Standard to Overnight after the order is processing?
Can I change the ship option from Standard to Overnight after the order is processing?
Yes, but only if the order hasn’t been picked yet.Once you see the lock icon on the Jetpack Shipping Details panel, the ship option can no longer be changed. At that point, the shipping label may have already been generated with the original service level.If you need to upgrade a picked order, contact Jetpack Care to see if an upgrade is still possible (additional fees may apply).
What happens if I edit an order but don't have enough inventory at the assigned fulfillment center?
What happens if I edit an order but don't have enough inventory at the assigned fulfillment center?
If you edit an order (by adding items or changing the fulfillment center) and there isn’t sufficient inventory at the assigned FC, the order will automatically move to Action Required status.You’ll need to either:
- Send inventory - Create a WRO to replenish the FC
- Change fulfillment center - Reassign the order to an FC that has inventory
- Remove items - Remove the out-of-stock items from the order
Let’s Dive Deeper
The Orders Page
Navigate and filter all your orders with customizable views
Shipment Details Page
Explore all information and actions available for individual orders
Orders With Action Required
Resolve common issues preventing order fulfillment
Bulk Actions on Orders
Efficiently manage multiple orders simultaneously
Bulk Editing Orders
Make changes to multiple orders at once
Work Orders Page
Request kitting, de-kitting, and other inventory tasks
Questions? Contact Jetpack Care.
If you have any questions or run into issues, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!