Our Partnership with ShipBob

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Understanding the Partnership

When we started Jetpack, we realized that building our own warehouse network didn’t make much sense when companies like ShipBob spent years building one of the most sophisticated fulfillment networks in the industry. Instead, we leased space in their warehouses to bring that infrastructure to our clients, so we could spend our resources on building an industry-leading support team and a support-oriented platform. What ShipBob provides:

• 65+ fulfillment centers across North America, Europe, the UK, and Australia
• Warehouse operations, receiving, picking, packing, and shipping
• Carrier relationships and negotiated shipping rates
• Integration ecosystem connecting to major ecommerce platforms
• Warehouse management systems and logistics technology

What Jetpack adds:

• Dedicated account managers and Slack-based support (Jetpack Care)
• Proactive monitoring and inventory management
• Volume leverage that brings more competitive pricing to growing brands
• Platform enhancements tailored to growing businesses
• Strategic fulfillment consulting and expansion planning

Think of it this way: ShipBob provides the infrastructure. Jetpack provides the partnership.

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Why You Might See “ShipBob” Occasionally

Because Jetpack leverages ShipBob’s infrastructure, you’ll occasionally encounter the “ShipBob” name in a few contexts. This is completely normal and expected. Where you’ll see “ShipBob”:

Shipping Services and Methods

Carrier services are branded as ShipBob shipping options because they’re delivered through ShipBob’s carrier network:

• ShipBob Default (the default shipping option)
• ShipBob Standard (ground shipping)
• ShipBob Economy
• ShipBob Expedited
• ShipBob 2-Day Express
• ShipBob Priority
• ShipBob Overnight

When mapping your store’s shipping methods to fulfillment options in the Jetpack dashboard, you’ll select from these ShipBob-branded carrier services.

Integration Apps and Marketplaces

When you connect ecommerce platforms like Shopify, Amazon, or BigCommerce, you’re often redirected to install the ShipBob app from their marketplace or app store.For example:

• Installing the ShipBob app from the Shopify App Store
• Authorizing the ShipBob integration in Amazon Seller Central
• Connecting via the ShipBob plugin in WooCommerce

This is because Jetpack has licensed ShipBob’s robust integration infrastructure. These integrations are proven, reliable, and maintained by ShipBob’s engineering team. Once connected, order and inventory data flows seamlessly into your Jetpack dashboard for management.Learn more about integrations and apps.

Warehouse Locations and Documentation

Some warehouse location names, shipping labels, or carrier documentation may reference ShipBob since the physical fulfillment centers are operated by ShipBob. Your inventory is stored in ShipBob warehouses, but you manage everything through the Jetpack platform.

API and Developer Documentation

If you’re using the API for programmatic integrations, you’ll reference the ShipBob API documentation as Jetpack leverages ShipBob’s API infrastructure.

The key point: Seeing “ShipBob” in these contexts doesn’t mean you’re not working with Jetpack. It means you’re benefiting from ShipBob’s world-class infrastructure while receiving Jetpack’s dedicated support and platform experience.

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What Makes This Partnership Work

Partnerships in logistics often fail because they’re transactional—one company reselling another’s services without adding real value. Jetpack’s relationship with ShipBob is different. Deep Integration, Not Reselling Jetpack isn’t a referral partner or reseller. We’ve licensed ShipBob’s infrastructure and built a complete platform and support layer on top of it. This means we can customize the experience, negotiate on your behalf, and provide strategic guidance that pure warehouse providers can’t. Volume Leverage for Growing Brands As an individual brand shipping 2,000-30,000 orders per month, you’d struggle to negotiate the best rates with carriers and warehouses. ShipBob’s massive scale (hundreds of millions of orders annually) means they have negotiating power with FedEx, UPS, USPS, and others. By partnering with Jetpack, you benefit from enterprise-level rates without needing enterprise-level volume. Proven Infrastructure + Personalized Service Building a global fulfillment network from scratch would take years and millions of dollars. ShipBob has already done that work. By leveraging their infrastructure, Jetpack can focus on what fast growing brands actually need: dedicated support, proactive monitoring, strategic consulting, and improved, transparent pricing. You get the best of both worlds: enterprise-grade infrastructure with boutique-level service.

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How This Benefits You

Let’s get practical. What does this partnership mean for your day-to-day fulfillment operations? Access to 65+ Fulfillment Centers Without partnering with ShipBob, Jetpack would be limited to a handful of warehouse locations. With the partnership, you have access to the entire ShipBob network—North America, Europe, the UK, and Australia—from day one. Reliable, Proven Integrations ShipBob’s integration team has spent years building and maintaining connections to Shopify, Amazon, BigCommerce, and dozens of other platforms. These integrations are battle-tested with millions of orders flowing through them. You’re not dealing with a startup trying to figure out syncing—these connections just work. Better Carrier Rates ShipBob’s volume with carriers translates to lower shipping costs for you. Jetpack passes along these savings and adds our own volume leverage to negotiate rates that growing brands can’t get access to on their own. MultiHub IQ Technology Jetpack’s MultiHub IQ technology works on top of ShipBob’s infrastructure to intelligently distribute your inventory across fulfillment centers. This wouldn’t be possible without access to a large warehouse network. Scalability Without Switching Providers As your business grows—whether you’re expanding from 5,000 to 50,000 orders per month or entering new international markets—you don’t need to switch fulfillment providers. The infrastructure already supports enterprise-scale operations.

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What This Partnership Is NOT

Let’s clear up some misconceptions: It’s NOT a white-label resale Jetpack isn’t just slapping our logo on ShipBob’s service and calling it a day. We’ve built an enhanced platform, support model, and strategic consulting practice on top of the infrastructure. You’re NOT a ShipBob customer Your contract is with Jetpack. Your support comes from Jetpack Care. Your pricing is negotiated by Jetpack. Your account manager works for Jetpack. The partnership is infrastructure-level, not customer-facing. ShipBob does NOT handle your support You won’t be contacting ShipBob for help. All support runs through Jetpack Care—your dedicated Slack channel, account manager, phone, and email. We handle escalations with ShipBob operations internally so you never have to, and have lightning-fast connections to the boots on the ground where it matters: at the warehouse. It’s NOT a temporary arrangement This is a strategic, long-term partnership. Jetpack’s entire business model is built on leveraging ShipBob’s infrastructure while providing differentiated value through support, platform features, and pricing for up and coming brands.

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Comparing Jetpack to Going Direct with ShipBob

You might be wondering: “If ShipBob has all this infrastructure, why wouldn’t I just work with them directly?” Fair question. ShipBob is an excellent company with incredible infrastructure. But they serve everyone from small Shopify stores to massive enterprise brands. Jetpack focuses exclusively on growing brands that have outgrown basic fulfillment, or grown tired of the chaos that comes with generic, automated support experiences.

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Transparency Matters

We believe in being upfront about how our business works. Some 3PLs obscure their partnerships or pretend they own infrastructure they don’t. We’re telling you directly:

• Jetpack leverages ShipBob’s warehouse network and infrastructure
• You’ll see “ShipBob” in shipping methods, integrations, and some warehouse documentation
• Your inventory is physically stored in ShipBob fulfillment centers
• ShipBob operations teams handle the picking, packing, and shipping

But your experience is Jetpack. Your pricing is negotiated by Jetpack. Your support comes from Jetpack Care. Your platform features and strategic consulting are provided by Jetpack. We’ve built our business on top of world-class infrastructure so we can focus on delivering world-class service.

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