Your Product Catalog is the central hub for managing all your SKUs in the Jetpack dashboard. This page displays every product you’ve added or synced from your sales channels, giving you complete control over your inventory organization and management.
Navigating to the Product Catalog
1
Navigate to Products
From the Jetpack dashboard, click Products on the left-hand navigation bar.You’ll be redirected to the Product Catalog page, which displays all your active and inactive products.
Understanding Your Product View
The Product Catalog displays all SKUs in your account. Every product you add manually or sync from an integration appears here, organized by default filters.Pre-Set Filters
Your products are automatically grouped into these default categories:- Active Products - Currently available for fulfillment
- Inactive Products - Not currently being fulfilled
- Digital Products - Non-physical items
- Bundles - Products combining multiple SKUs
Default Column Information
Each product in your Product Catalog displays specific information in columns across the page. The default columns include:- Name - The product name as assigned by your company or imported from an integration
- SKU - A unique identification number for the product (imported SKUs sync from your ecommerce platform; manually created ones are set by you)
- Variants - Shows the count of Active variants versus total variants (e.g., “5/6” if 5 of 6 are active), useful for products available in multiple options like size or color
- ShipBob ID - The unique ID assigned by ShipBob (this field is read-only)
- Category - The product category you selected on the product details page
- Barcode - Indicates if a barcode scan is required during the picking process
- Sales Channels - Displays logos of the platforms (e.g., Shopify, Amazon) from which the product or variant was synced
- Actions - A set of options (accessed via 3 vertical dots) for actions such as converting to variants or merging products
For merchants shipping from US, Canada, or Mexico, you can also configure products as dangerous goods directly from the Product Catalog page.
Adding and Removing Columns
You can customize which columns appear in your Product Catalog view to display the information most relevant to your business.Available Additional Columns
Beyond the default columns, you can add additional columns to your view:- Lot Item (Yes/No) - Indicates if the product has a lot number and expiration date (Jetpack’s logic ships products with the nearest expiration date first)
- Has Serial (Yes/No) - Shows whether a serial number scan is required on the product
- Dangerous Goods (Yes/No) - Indicates if the product is classified as dangerous goods
- Seller SKU - Displays SKUs from the product’s sales channel
How to Add or Remove Columns
1
Open column customization
Click the 3-column icon in the toolbar at the top of the Product Catalog.
2
Select and arrange columns
In the pop-up menu on the right, check or uncheck the boxes next to the column headers you want to show or hide.
3
Apply changes
Click Save to update your view with the selected columns.
4
Save as custom view (optional)
To preserve this column configuration, click Save New View, enter a name for your view in the provided textbox, and click Save View.You can access your saved views from the view dropdown menu at any time.
Using the Search Function
The search bar at the top of your Product Catalog allows you to quickly find specific products by typing a ShipBob ID, Product Name, or SKU. The page automatically filters results as you type.Filtering Products
Filters help you narrow down which products appear in your catalog based on specific criteria. Unlike columns, which control what information is displayed, filters control which products are shown.1
Open filter menu
Click the Filter (funnel) icon next to the search bar.
2
Select filter criteria
In the pop-up menu, apply the desired filters. You can further refine search results by selecting from dropdown options.Some filters will have preset options:
- Radio buttons allow you to select one option at a time
- Checkboxes allow you to select multiple options at once
3
Apply filters
Click Apply Filters to update your Product Catalog page.
4
Clear filters (optional)
To clear filters:
- Click RESET next to a specific filter to clear only that filter
- Click Reset All Filters to clear all filters at once
Using the More Button
The More button (three horizontal dots) provides access to additional Product Catalog tools, including bulk updating capabilities.1
Access the More menu
Click the hyperlinked name of your current view at the top of the page, then click the three horizontal dots (More) icon.
2
Use available options
From the More menu, you can:
- Export Products - Download your product data to Excel
- Bulk Update Products - Download an Excel template for bulk updating product details to ensure all product information, including pricing and shipping data, is consistent
- Import Products - Upload products using the bulk import template
Exporting Product Data
After customizing your view, you can export your Product Catalog data to work with it in Excel or share with your team.1
Access export options
Click the hyperlinked name of your current view at the top of the page, then click the three horizontal dots (More) icon.
2
Initiate export
Select Export Products, then click Yes, export to confirm.
3
Download exported file
Check your email for a message titled “Your Product Catalog Export” and download the attached file.
Adding Products to Your Catalog
You can add products to your Product Catalog in multiple ways:- Manually add individual products - Create products one at a time in the dashboard
- Bulk import via Excel template - Upload multiple products at once
- Sync from sales channels - Automatically pull products from connected integrations
Bulk Actions with the Actions Menu
The Actions menu (three vertical dots) next to each product, or the bulk Actions button when multiple products are selected, provides quick access to bulk operations:- Convert to variant(s) and move under a product - Transform standalone products into variants
- Merge products/variants together - Combine duplicate products
Let’s Dive Deeper
Syncing Your Products
Sync products from integrated platforms like Shopify and Amazon
Manually Adding Products
Add products without a store integration using Excel or dashboard
Product Details Page
Configure product settings, packaging, customs, and more
Adding Product Variants
Group related products under parent SKUs for better organization
Setting Product Preferences
Configure returns, reorder points, and shipping settings
Creating Product Bundles
Combine multiple SKUs into one sellable unit
Questions? Contact Jetpack Care.
If you have any questions or run into issues, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!