Alphabetical reference of technical terms, acronyms, and fulfillment concepts used in Jetpack documentation. Click terms to learn more about each topic.
Account - Your Jetpack account registered to access fulfillment services. See Account Setup.
Action Required Status - Order status indicating an issue preventing fulfillment (replaces legacy On-Hold and Exception statuses). See Orders With Action Required.
Actual Product Value - The actual value of goods as evidenced by the original purchase invoice from the manufacturer or supplier.
API (Application Programming Interface) - Technical method for integrating external systems with the Jetpack Platform. See Other Integrations.
Automation Rules - Conditional logic that automatically applies fulfillment behaviors based on order attributes. See Automation Rules.
B2B (Business-to-Business) - Fulfillment services for wholesale, retail distribution, and marketplace prep orders. See B2B Fulfillment.
B2C (Business-to-Consumer) - Direct-to-consumer fulfillment services for individual customer orders. See D2C Fulfillment.
Barcode - Machine-readable code used to identify products during receiving, picking, and packing. See About Barcodes.
Bulk Actions - Operations performed on multiple orders simultaneously. See Bulk Actions on Orders.
Bundle - Product combining multiple SKUs into one sellable unit. See Creating Product Bundles.
Business Day - A day other than Saturday, Sunday, public holiday, or day when banks in the fulfillment center’s jurisdiction are closed for business.
Carrier - Independent third-party shipping companies (UPS, FedEx, USPS, etc.) responsible for transporting shipments. See Choosing Default Carriers.
Carrier Charges - All costs and fees associated with the carriage of goods undertaken by or on behalf of Jetpack.
CDT (Customs, Duties, and Taxes) - International shipment charges assessed by carriers, customs officials, or governmental agencies.
Committed Inventory - Inventory reserved for specific orders but not yet picked or shipped.
Commercial Invoice - International shipping documentation showing product value, HS codes, and country of origin. See Customs + Commercial Invoices.
Custom Packaging - Branded boxes, inserts, and specialized packaging materials. See Custom Packaging Options.
D2C (Direct-to-Consumer) - Fulfillment model for shipping individual orders directly to end customers. See Our Approach to D2C.
Dangerous Goods - Products classified as hazardous materials requiring special handling. See Dangerous Goods / HAZMAT Policy.
DDP (Delivered Duty Paid) - Incoterm indicating seller pays all duties and taxes; goods delivered to fulfillment centers with duties paid and released for free circulation.
Delivery Exception - Carrier-encountered issue preventing successful delivery (incorrect address, damaged package, etc.).
Digital Product - Non-physical items that don’t require fulfillment. See Digital Products.
Distribution - The process of allocating inventory across multiple fulfillment centers. See Inventory Distribution.
Dropshipping - Retail fulfillment where orders ship directly to end customers on behalf of retail partners. See Retail Dropshipping.
EORI (Economic Operators Registration and Identification) - Number required for EU customs documentation.
Exception Order - Legacy term for orders with issues preventing fulfillment (now Action Required status).
Expiration Date - Date by which lot-tracked products must be sold or disposed. See Lot Products.
FBA (Fulfillment by Amazon) - Amazon’s fulfillment service where inventory ships to Amazon warehouses for storage and order fulfillment. See Amazon FBA with Jetpack.
FBM (Fulfilled by Merchant) - Amazon orders fulfilled by third-party fulfillment providers like Jetpack. See Amazon FBM with Jetpack.
FC (Fulfillment Center) - Warehouse facility where inventory is stored, picked, packed, and shipped.
Force Majeure Event - Uncontrollable circumstances (natural disasters, pandemics, strikes, etc.) that prevent obligation performance under the Terms of Service.
FTL (Full Truckload) - Freight shipping method using an entire truck for a single shipment.
Fulfillable Inventory - On-hand inventory available for order fulfillment (excludes inventory in quarantine, processing, or committed to exception orders).
Fulfillment - The complete process of receiving, counting, storing, picking, packing, and shipping goods.
Fulfillment Cost - Total charges for order processing, including picking, packing, materials, and carrier costs.
Gift Note - Custom message included with orders for gift recipients. See Gift Notes.
Goods - Physical products sold by merchants and stored at Jetpack fulfillment centers.
GRI (General Rate Increase) - Carrier-applied rate increases passed through to merchants.
HAZMAT (Hazardous Materials) - Products requiring special handling and labeling due to dangerous goods classification. See Dangerous Goods / HAZMAT Policy.
Head SKUs - High-velocity products distributed across multiple fulfillment centers in MultiHub IQ.
Hero Hub - Primary fulfillment center where all MultiHub IQ-managed WROs are sent for receiving and redistribution. See What is MultiHub IQ?.
Hero Site - Fulfillment center (typically your Hero Hub) that stocks all SKUs to minimize split/exception orders.
HS Code (Harmonized System Code) - International tariff classification code for products. See Customs + Commercial Invoices.
Hub - Primary receiving location where shipments arrive for initial processing before distribution to fulfillment centers.
Ingestion Channel - Technical method used to create orders in the dashboard (Store Integration, API, or Manual).
Integration - Connection between ecommerce platforms and the Jetpack Platform for automatic order and product syncing. See Integrating Your Store.
Internal Transfer Order (ITO) - Shipment of inventory between Jetpack fulfillment centers to rebalance distribution. See Replenishing + Rebalancing With MIQ.
Inventory Distribution - Data-driven analysis of optimal inventory placement across fulfillment centers. See Inventory Distribution.
Inventory History - Audit trail of every inventory adjustment including receiving, fulfillment, transfers, and manual adjustments. See Inventory History Page.
Inventory Status - Real-time view of inventory levels showing On-Hand, Committed, Fulfillable, and Sellable quantities. See Inventory Status Page.
Inventory Sync - Automatic updating of inventory counts across retailer websites to prevent overselling. See Inventory Sync by Retailer.
Inventory Transfer - Movement of inventory between fulfillment centers or to external facilities. See Inventory Transfers.
Inventory Velocity - Rate at which SKUs are picked and shipped, measured as average daily units fulfilled. See Inventory Velocity Report.
Jetpack Care - Dedicated support team available via Slack, phone, or email for technical assistance and account management. See Jetpack Care.
Jetpack Facility - Any fulfillment center or warehouse operated by Jetpack or SFN Providers using Jetpack’s WMS.
Jetpack Platform - Jetpack’s proprietary platform and associated technology for managing goods, submitting orders, and fulfilling orders.
Kitting - Process of combining multiple SKUs into a single packaged unit. See Creating Kitting Work Orders.
Labeled Status - Order status indicating a shipping label has been generated and the order is ready for carrier pickup.
Lot Number - Batch identifier for products requiring lot tracking (expiration dates, batch codes). See Lot Products.
LTL (Less Than Truckload) - Freight shipping method for palletized shipments that don’t fill an entire truck.
Manual Order - Order created directly in the Jetpack dashboard rather than synced from an integration. See Creating Manual B2B Orders.
MIQ (MultiHub IQ) - Jetpack’s intelligent inventory distribution system that automatically allocates inbound inventory across regional fulfillment centers. See What is MultiHub IQ?.
MultiHub IQ - Jetpack’s intelligent inventory distribution system using a Hero Hub model and AI-driven allocation. Never use spaces or dashes (not “Multi-Hub IQ” or “Multi-Hub-IQ”). See What is MultiHub IQ?.
On-Hand Inventory - Total physical inventory units present at fulfillment centers.
Order - The complete record of everything purchased by a customer, including all shipping information and products.
Order Allocation - Process of determining which fulfillment center will fulfill each order. See Order Allocation Explained.
Order Status - Current stage of an order in the fulfillment workflow. See Order Status Overview.
Order Type - Classification of order (B2C, B2B, Kitting, FBA Prep, etc.).
Order View - Display mode showing each store order as a single row regardless of shipment count.
OOS (Out of Stock) - Condition where SKU inventory has depleted to zero. See Out of Stock with Exceptions Report.
Packing Slip - Document included with orders showing products, quantities, and order details. See Customizing Packing Slips.
Peak Season - High-volume period between the fourth Thursday of November and December 24.
Personal Information - Any data or information constituting “personal information”, “personal data”, or analogous terms under applicable law.
Pick by Lot - Fulfillment process selecting specific lot-tracked inventory for B2B orders. See Pick By Lot (B2B Orders).
Picked Status - Order status indicating products have been picked from inventory and are ready for packing.
Priority Order - Outstanding or pending order requiring expedited fulfillment processing.
Processing Status - Order status indicating the order is currently being picked, packed, and prepared for shipment.
Product Catalog - Central hub displaying all SKUs in your Jetpack account. See Product Catalog Page.
Product Variant - Variations of a parent product (sizes, colors, styles) grouped under a single parent SKU. See Adding Product Variants.
Quarantine - Storage status for inventory requiring inspection, approval, or segregation before becoming fulfillable.
Rebalance Point - Recommended total units to maintain across the entire fulfillment center network for MultiHub IQ distribution (network-wide threshold).
Receiving - Process of unloading, scanning, inspecting, counting, and stowing inbound inventory shipments.
Rejected Goods - Inventory that fails compliance obligations and may be rejected, quarantined, or suspended from fulfillment services.
Reorder Point - Stock threshold for a single fulfillment center that triggers replenishment alerts (individual FC threshold). See Setting Reorder Points.
Replenishment - Process of restocking inventory when levels fall below reorder points. See Managing Replenishment Schedules.
Returns - Process of receiving and processing products returned by customers. See Returns Processing.
RMA (Return Merchandise Authorization) - Authorization code for processing customer returns. See RMA Process.
RTS (Ready to Ship) - Inventory that has been received, inspected, counted, and stowed, making it available for order fulfillment.
Sales Channel - Store or marketplace where orders originated (Shopify, Amazon, WooCommerce, etc.).
Sellable Inventory - Inventory available for sale and order fulfillment, visible to integrations for inventory sync.
Serial Number - Unique identifier assigned to individual product units for tracking. See Product Serial Numbers.
SFN Provider - Third-party fulfillment or warehouse providers using Jetpack’s WMS at their facilities.
Shipment - Individual package(s) being shipped to fulfill an order, each with its own tracking number.
Shipment Details - Complete order information including customer details, products, costs, and timeline. See Shipment Details Page.
Shipment ID - Unique identifier assigned to each shipment in the Jetpack dashboard.
Shipment View - Display mode showing each individual shipment as a separate row.
Ship Date - Date the order received its “Order Picked Up” carrier scan.
Ship Option - Selected shipping speed or service level (Standard, Expedited, Overnight, etc.).
ShipBob API - API infrastructure licensed by Jetpack for programmatic integrations (keep “ShipBob” branding for API references).
ShipBob Default - Default shipping carrier service option that automatically populates in shipping preferences.
ShipBob Shipping Services - Carrier services branded as ShipBob (ShipBob Standard, ShipBob Expedited, ShipBob 2-Day, etc.). Keep “ShipBob” branding for shipping method names.
Shrink Allowance - Acceptable tolerance for inventory loss or damage (0.5% of total goods value annually).
Signature Required - Delivery option requiring recipient signature for package receipt. See Add/Remove Signature Requirement.
SIOC (Ships in Own Container) - Packaging preference where product packaging serves as shipping container.
SKU (Stock Keeping Unit) - Unique identifier for each distinct product or variant in your inventory.
SLA (Service Level Agreement) - Guaranteed turnaround times for fulfillment operations. See Service Level Agreements.
Split Shipment - Order fulfilled from multiple fulfillment centers, resulting in separate shipments to the customer. See Splitting Orders.
Standard Packaging - Non-branded boxes, mailers, and tubes included in base fulfillment pricing. See Packaging Materials.
Store Order ID - Unique order number from your integrated ecommerce store or marketplace.
Stowing - Process of placing received inventory into designated storage locations at fulfillment centers.
Tail SKUs - Slower-moving products concentrated primarily at Hero Sites in MultiHub IQ distribution.
Tracking ID - Carrier tracking number assigned after shipping label generation.
Tracking Number - Unique identifier from carriers for shipment tracking. See Tracking and Packaging.
Transaction Taxes - Value added, sales/use, inventory, CDT, and service taxes (including GST) levied in connection with services.
Transfer Plan - Auto-generated allocation showing how MultiHub IQ will distribute each SKU across enabled fulfillment centers. See Replenishing + Rebalancing With MIQ.
Unreserve Inventory - Action that removes inventory reservation from orders without permanently canceling them.
URO (Unidentified Receiving Order) - Inbound shipment that arrives without proper WRO documentation or with mismatched labels. See Unidentified Receiving Orders.
Variant - Product variation (size, color, style) grouped under a parent SKU. See Adding Product Variants.
Velocity - Rate at which SKUs are picked and shipped, measured as average daily units fulfilled. See Inventory Velocity Report.
Warehouse - See Fulfillment Center (FC).
WMS (Warehouse Management System) - Jetpack’s proprietary warehouse management system used at all Jetpack facilities.
Wholesale - B2B fulfillment for bulk orders shipped to business customers. See Creating Manual B2B Orders.
Work Order - Request for kitting, assembly, donation, or disposal operations. See Managing Kitting Work Orders.
WRO (Warehouse Receiving Order) - Digital bill of lading submitted through the Jetpack Platform before shipping inventory to fulfillment centers. See Creating a Warehouse Receiving Order.
Need Help?
If you encounter terms not defined in this glossary or need clarification on fulfillment concepts, contact Jetpack Care for assistance. Our team is available via Slack, phone, or email!
