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Digital products are automatically removed from orders when synced to the Jetpack dashboard because the Operations team doesn’t pick non-physical items like online coupon codes, PDFs, or physical items not stored at Jetpack fulfillment centers. This prevents orders from going into Exception status due to insufficient On-Hand inventory for digital SKUs.

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What Happens When a Product is Marked as Digital

When you mark a product as Digital in the Jetpack dashboard, it’s automatically excluded from warehouse fulfillment operations. This is essential for items that aren’t physically stored or handled by the Operations team. Digital products are removed from orders because:
  • The Operations team doesn’t pick non-physical items like online coupon codes, PDFs, or downloads
  • Physical items not stored at Jetpack fulfillment centers shouldn’t route to warehouse
  • Gift cards and digital content are delivered through other systems
The key benefit: This automatic removal prevents orders from getting stuck in Exception status due to insufficient On-Hand inventory for digital SKUs that will never have physical inventory.

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Restrictions for Digital Products

There are a few limitations to be aware of when marking products as Digital:
You cannot mark a product as Digital if it currently has inventory On-Hand. The product must have zero inventory before you can change it to Digital status.
Additional restrictions for Digital products:
  • Cannot be marked as dangerous goods/HAZMAT
  • Cannot require a Prop 65 label
  • Cannot require serial scans
These restrictions exist because Digital products represent non-physical items that don’t go through standard warehouse handling processes.

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Marking a Product as Digital from the Product Catalog

Once you’ve confirmed your product has no On-Hand inventory and doesn’t fall under any of the restricted categories, you can mark it as Digital.
1

Navigate to Products

Click Products on the left-hand navigation bar.Products navigation menu option
2

Find your product

Use the search bar or scroll through the catalog to find the desired product.
3

Open product details

Click the product’s name hyperlink under the Name column to open the product details page.
4

Locate Fulfillment Information

Scroll down to the Fulfillment Information tile under the Product Details tab.
5

Mark as digital

Check the box next to This is a digital item.
6

Save changes

Click Save.A success message will appear to confirm the product is now marked as Digital.

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Viewing Digital Products

To quickly see all products marked as Digital in your catalog, use the built-in filter on your Product Catalog page.
1

Navigate to Products page

From the Jetpack dashboard, click Products on the left-hand navigation bar.
2

Select Digital filter

Click the Digital filter at the top of the Product Catalog.Digital filter showing filtered product catalogThis filtered view displays only products marked as Digital, making it easy to manage your non-physical inventory separately from items stored at fulfillment centers.

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Let’s Dive Deeper

Product Catalog Page

Explore and manage your product catalog

Creating Product Bundles

Combine physical products together

Setting Product Preferences

Configure product settings and fulfillment

Adding Products

Create new products in bulk

Product Details Page

Manage individual product configuration

Sales Channels and Products

Link products to multiple sales platforms
Jetpack

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Questions? Contact Jetpack Care.

If you have any questions or run into issues, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!