When you operate fulfillment centers in multiple countries, Jetpack automatically fulfills orders from international centers when domestic inventory is unavailable. Destination-Based Fulfillment Rules give you precise control over which fulfillment centers process orders based on the destination country—preventing unwanted cross-border fulfillment, optimizing shipping costs, and ensuring orders ship from the most appropriate location.
Default Cross-Border Fulfillment
If you use Jetpack fulfillment centers in different countries, your orders may be fulfilled from an international fulfillment center when the domestic center is out of stock (OOS). As long as the foreign fulfillment center has sufficient inventory, the order will be shipped from that location. Example: If you use Jetpack fulfillment centers in the US and Poland, and an item is OOS in the US, the order may be fulfilled from Poland. To control where your orders are fulfilled, you can configure Destination-Based Fulfillment Rules.Supported End-Destinations for Orders
The table below shows countries where Jetpack fulfillment centers can ship internationally:| Country | International Shipping Destinations |
|---|---|
| United States | Ships to 250+ destinations |
| Canada | Ships to 250+ destinations |
| United Kingdom | Ships to 250+ destinations |
| Netherlands | Ships to 250+ destinations |
| Australia | Ships to 250+ destinations |
Destination-Based Fulfillment Rules Overview
Jetpack’s Destination-Based Fulfillment Rules let you control which fulfillment centers process orders based on the order’s destination country. Example: If you want all orders shipping to Mexico to be fulfilled only from the Fort Worth, TX (USA) fulfillment center, you can set a rule preventing fulfillment from any other location, even if inventory is available elsewhere. These rules are useful when:- You ship from multiple fulfillment centers and want to ensure domestic shipping
- You want to prevent international fulfillment when a local center is out of stock
- You are expanding internationally and need better control over fulfillment locations
If you only use one fulfillment center, you do not need to set up rules unless you add another fulfillment center (especially in a different country). Rules must be enabled at the time an order is imported into Jetpack to take effect.
Setting Up Destination-Based Fulfillment Rules
By properly setting up Destination-Based Fulfillment Rules, you can optimize shipping costs, reduce transit times, and ensure orders are fulfilled from the most appropriate location.1
Navigate to Rules
From the Jetpack dashboard, click Orders in the left-hand navigation bar, then select Rules from the drop-down menu.
2
Access Destination-Based Rules
Click Manage Rule under the Destination-Based Fulfillment section.
3
Create a new rule
On the Destination-Based Fulfillment Rules page, click Add Rule.
4
Select destination region
In the Destination Region dropdown, select your region. Only one region can be selected.
5
Choose destination countries
In the Destination Country/Countries field, select the destination countries for this rule. Multiple selections are allowed.
6
Select fulfillment center
In the Enabled Fulfillment Center dropdown, choose where orders for these destinations will be fulfilled.
7
Set status and save
Choose a Status (Enabled or Disabled), then click Save to apply the rule.
Managing Destination-Based Fulfillment Rules
Once you’ve created rules, you can enable, disable, or delete them as your fulfillment strategy evolves.1
Navigate to the Rules page
From the Jetpack dashboard, navigate to the Destination-Based Fulfillment Rules page (Orders → Rules → Manage Rule under Destination-Based Fulfillment).
2
Select rules to modify
Check the box next to the rule(s) you want to modify.
3
Choose action and confirm
Click the Actions button and select Enable Rule, Disable Rule, or Delete Rule.
Overriding a Destination-Based Fulfillment Rule for an Individual Order
If Jetpack’s operations team has not started fulfilling an order, you can manually override its fulfillment center—bypassing any active Destination-Based Fulfillment Rules for that specific order.1
Navigate to All Orders
From the Jetpack dashboard, click Orders in the left-hand navigation bar, then select All Orders.
2
Locate the order
Search for the order using the Shipment ID or Order ID.
3
Open order details
Click the Shipment ID to open the order details page.
4
Edit shipping details
Scroll to the Jetpack Shipping Details section and click Edit.
5
Select preferred fulfillment center
Select the preferred Fulfillment Center from the drop-down menu.
6
Save changes
Click Save to apply the override.
Let’s Dive Deeper
Rules and Automation Overview
Back to the main rules guide
Automation Rules
Automatically apply fulfillment behaviors based on order attributes
Auto Split Rules
Split orders with items from different fulfillment centers
FIFO Order Allocation
Prioritize older orders when inventory is replenished
Multi-Box Package Selection Rule
Control multi-box packaging behavior
Back to Main Guide
Return to automation workflows overview
If you have any questions or run into issues with Destination-Based Fulfillment Rules, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!