Need help fulfilling your Amazon FBM orders? Jetpack can fulfill inventory set as Fulfill by Merchant (FBM) on Amazon. This guide explains Amazon’s PII retention requirements, how to sync your Amazon store with Jetpack, and best practices for creating FBM SKUs.
Jetpack can only fulfill inventory set as Fulfill by Merchant (FBM) and is not able to process Amazon (Seller Fulfilled) Prime orders.
Syncing Your Amazon Store with Jetpack
If you haven’t connected your Amazon store to Jetpack, start by syncing your store using the provided integration steps. Jetpack can only fulfill inventory set as Fulfill by Merchant (FBM) and is not able to process Amazon (Seller Fulfilled) Prime orders. By following these guidelines and procedures, you can ensure compliance with Amazon’s PII retention requirements while seamlessly syncing your Amazon store with Jetpack for effective order management and inventory fulfillment.Creating Additional FBM SKUs for ASINs
For merchants with existing Amazon FBA listings, it is recommended to create additional SKUs for FBM in the Amazon Seller Center for the same ASINs.Options for Creating New FBM SKUs
There are two options for creating new FBM SKUs for ASINs:| Method | Tool | Best For |
|---|---|---|
| Individual Products | Amazon’s Add a Product tool | Creating FBM SKUs for a few products |
| Bulk Upload | Amazon’s Add Products via Upload tool | Creating FBM SKUs for many products at once |
Converting Existing FBA SKUs to FBM (Not Recommended)
It is not recommended to convert your FBA SKUs to FBM, as it could lead to orphaned inventory or processing issues when items are returned to Amazon’s warehouses. If you choose to do so, proceed with caution using these steps from the Jetpack dashboard:1
Navigate to the Manage Inventory page
From your Jetpack dashboard, go to the Manage Inventory page.
2
Select the SKUs you wish to convert
Check the boxes next to the SKUs you want to change from FBA to FBM.
3
Click the Edit drop-down menu
Click the Edit drop-down menu at the top of the inventory list.
4
Select Change to Fulfilled by Merchant
From the drop-down options, select Change to Fulfilled by Merchant.
5
Click Convert to complete the conversion
On the conversion confirmation page, review your selections and click Convert to finalize the change.
Amazon’s 30-Day PII Retention Policy
Personally Identifiable Information (PII) includes data such as customer names, street addresses, email addresses, and other details that can directly or indirectly identify an individual.What Happens to PII After 30 Days
Jetpack is required to retain PII only for 30 days after a shipment is delivered. After this period, key PII fields (first name, last name, street address, etc.) will be replaced with “Redacted.” Non-PII data such as shipment tracking IDs, zip code, city, and state will remain intact.Impact on Claims and Returns
The standard claims process remains unchanged. Jetpack does not store name or address information on return orders; however, returns remain linked to the original order. To issue refunds, you can look up the order number in Amazon. For additional troubleshooting related to Amazon’s PII policies, refer to Amazon’s documentation.Shipping Inventory to Jetpack
Once your SKUs are set up as FBM, create a WRO and send your inventory to Jetpack for fulfillment.Let’s Dive Deeper
D2C Fulfillment Overview
Learn about Jetpack’s approach to direct-to-consumer fulfillment
Amazon Store Integration
Connect your Amazon store to Jetpack
Syncing, Importing, and Creating Orders
Manage D2C order workflows
Amazon FBA with Jetpack
Send inventory to Amazon FBA fulfillment centers
Sending Inventory to Jetpack
Complete guide to creating WROs and shipping inventory
Order Status Overview
Track orders through the fulfillment process
Questions? Contact Jetpack Care.
If you have any questions or run into issues with Amazon FBM fulfillment, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!