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Inventory transfers enable you to move inventory between two Jetpack warehouses or from Jetpack to an external facility like Amazon. These transfers help provide faster shipping options and reduce costs, and are subject to standard shipping, receiving fees, and service level agreements.

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Inventory Transfers Overview

Transferring inventory between fulfillment centers allows you to optimize your distribution network and improve delivery times. The process involves creating a Warehouse Receiving Order (WRO) at your destination facility, then submitting a B2B order to ship the inventory from your origin location.
Under no circumstances should cash on delivery (COD) be requested when scheduling a transfer.

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International Transfer Requirements

For inventory transfers to fulfillment centers outside of the United States, you will need to provide:
RequirementDetails
Prepaid LabelMust include DDP (Delivered Duty Paid) service
Freight ArrangementPre-arranged freight with a customs broker
Commercial InvoiceMust indicate that you are the Importer of Record

A template for this invoice is available from Jetpack Care
If Jetpack is listed as the Importer on Record/Sold, a 15% accessorial fee will be billed back to you.
The sections below provide clear, step-by-step instructions for transferring inventory within Jetpack, ensuring that you configure both your WRO and B2B orders correctly to meet shipping and receiving standards.

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Step 1: Create a Warehouse Receiving Order (WRO)

Creating a WRO is the first step because you’ll need to upload the box labels to your B2B order later.

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Creating Your Transfer WRO

1

Navigate to Receiving > Receiving Orders

From the Jetpack dashboard, click Receiving on the left-hand side, then select Receiving Orders.
2

Start the WRO creation process

Click the blue Send Inventory button to begin creating your Warehouse Receiving Order.
3

Select destination fulfillment center

Choose the Jetpack warehouse or hub you are sending inventory to. Optionally, insert a Purchase Order number (PO#).
4

Click Save & Continue

5

Add products to transfer

Begin typing the name of each product and select it from the search results. Enter the quantity to send for each product.Optionally, mark any product as a lot/dangerous good and check the confirmation box if applicable.
6

Click Save & Continue

7

Choose your shipping method

Select from the following options based on your transfer type:
Shipping MethodConfigurationDetails
ParcelConfigure the B2B order as Parcel
  • When prompted, select “One SKU per Box”
  • Choose your label option (discounted printable labels from Jetpack, purchase labels, or use your own)
Palletized Container or Less than Truckload (LTL)Configure the B2B order as Freight
  • Select “One SKU per Pallet”
  • Note: The team will consolidate inventory when possible
Floor Loaded ContainerAlso configure as Freight
  • Provide a breakdown of total units per box/pallet
  • Specify the number of boxes/pallets being shipped
8

Verify shipping address and arrival date

Review the shipping address to ensure it matches the receiving fulfillment center. Enter the estimated date of arrival (calculate 10 business days from the current date/local time of the receiving center).Optionally, upload your Bill of Lading (BOL) if applicable (this appears only for freight configurations).
9

Submit Receiving Order

Review all details and click Submit Receiving Order. Confirm the submission when prompted.
10

Download the box labels

After submission, download the box labels for later upload to your B2B order. These labels must be attached to each parcel or pallet.WRO completion screen with Download Box Labels button highlighted
11

Click Done to complete the process

After submission, you’ll be redirected to the completed WRO page.

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Step 2: Submit a B2B Order

Once your WRO is complete, create a B2B order to prep the inventory for shipment.
1

Navigate to Orders > All Orders

From the Jetpack dashboard, click Orders on the left-hand side, then All Orders.
2

Click New Order

Click New Order at the top right to begin creating your B2B transfer order.Orders page with New Order button highlighted
3

Select Business order type

Select Business, then click Next – Recipient Info to continue.Order type selection screen showing Business, Consumer, and Amazon FBA options
4

Complete recipient information

Complete the order details, ensuring that details reflect the same information as your WRO:
Transfer LocationContact Information to Provide
Within the United States
Outside the United States
  • Insert information of the individual handling the customs brokerage for this shipment
5

Add packing instructions and upload WRO labels

In the Special Instructions for packing and assembly field, copy and paste the text below, customizing the parts specific to your transfer:
This is a ShipBob transfer order to [INSERT THE ADDRESS OF YOUR DESTINATION
FULFILLMENT CENTER HERE]. Please pack one SKU per box and arrange it in
accordance with the attached WRO labels. WRO labels have been attached for
[INSERT YOUR WRO # HERE]; Please make sure to attach the WRO labels to each
parcel or pallet. Since this is a prepaid shipment, I will attach the
required documentation once the shipment is packed.
Upload the box labels downloaded during the WRO process by clicking Other Attachment.Packing Instructions section showing special instructions text field and Other Attachment button highlighted
6

Select origin fulfillment center

Select the fulfillment center from which you are transferring inventory.
Do not select “Let ShipBob Optimize for Me” when creating a transfer order.
Fulfillment center selection dropdown
7

Add SKU-specific instructions

In the Insert any special instructions for these SKUs field, copy and paste the text below, customizing the destination fulfillment center:
This is a ShipBob transfer order to [INSERT YOUR DESTINATION FULFILLMENT
CENTER HERE]. Please pack one SKU per box and arrange it in accordance
with the attached WRO labels.

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B2B Order Information and Requirements

After submitting your B2B transfer order, monitor its progress and ensure you meet all requirements for successful processing.

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Monitoring Your Transfer Order

Ensure that your shipment is in Processing status and address any On-Hold or Exception issues promptly.
Label/Freight TypeRequirements
ShipBob Labels or Arranged FreightNo additional attachments or appointments are needed
Prepaid Labels or Freight
  • Your company must upload the dimensions and weights once the service level agreement (SLA) has been met
  • Upload the prepaid labels or bill of lading (BOL) when ready

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Scheduling and Editing Restrictions

For those arranging their own freight pickup or drop-off, please schedule appointments with Jetpack’s inbound team.
Once a shipment has been picked, you cannot edit the products or units within it. Any changes to the shipping method should be communicated using the chat feature in your Jetpack dashboard or submit a case to Jetpack Care.
For more information about processing timelines, see the B2B order SLA documentation.

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Let’s Dive Deeper

Inventory Overview

Back to the main inventory management guide

Creating a WRO

Create Warehouse Receiving Orders for inventory shipments

Managing WROs

Track and monitor your Warehouse Receiving Orders

B2B Fulfillment

Learn about B2B orders and fulfillment options

MultiHub IQ

Automated inventory distribution across fulfillment centers

Inventory Distribution

Analyze optimal inventory placement strategies
Jetpack

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Questions? Contact Jetpack Care.

If you have any questions or run into issues with inventory transfers, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!