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Creating a Warehouse Receiving Order (WRO) is your first step to sending inventory to Jetpack hubs. Let’s walk through the process together so you can get your products into our fulfillment network efficiently.

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What is a WRO?

A Warehouse Receiving Order (WRO) is essentially a shipment notification that tells us what inventory you’re sending, where it’s going, and when to expect it. Think of it as your inventory’s travel itinerary that ensures everything arrives at the right hub and gets processed quickly.
WROs must be generated in the Jetpack dashboard. A physical copy must be printed and attached to each incoming box or pallet.
Your Jetpack Care team can collaborate with you via Slack to help determine the best hub strategy for your inventory before you create your first WRO.

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Creating Your WRO

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Step 1: Select Your Fulfillment Center

To choose where to send your inventory:
1

Log into your Jetpack dashboard

Access your Jetpack dashboard with your credentials.
2

Navigate to Receiving Orders

Click Receiving → Receiving Orders in the left-hand navigation.
3

Click Send Inventory

Click the “Send Inventory” button in the top right of the page.
4

Select fulfillment center

From the dropdown menu, select the fulfillment center where you want to ship your WRO.
5

Save and continue

Click Save & Continue to proceed to the next step.
Selecting fulfillment center for WRO

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Step 2: Add Your Products

To select products for your WRO: Search for the items you are sending to Jetpack by:
  • SKU
  • Product Name
  • Jetpack ID
  • Inventory ID (as listed on the Product Details page)
You can add multiple products during this step. Searching and selecting products for WRO Important Considerations:
  • If your items have expiration dates, ensure they are entered correctly
  • If your products are classified as DG/HAZMAT, confirm they are marked correctly on the Product Details page
  • Any discrepancies between the WRO and physical items will result in a URO (Unexpected Receiving Order)
Double-check all expiration dates. Mismatched dates between your WRO and physical inventory will delay processing and create additional work.

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Step 3: Configure Shipping Details

To set up your shipment configuration: Choose your shipping type, inventory configuration, and enter the origin address of the supplier (if purchasing labels from Jetpack). Configuring shipping type and inventory settings

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Step 4: Enter Quantities and Box Information

To provide detailed shipment information: For each product, provide:
  1. Quantity of each item
  2. Number of boxes that will contain this quantity
  3. Box dimensions (length × width × height)
  4. Box weight
  5. Quantity per box
Use the + button to add more rows if needed. Entering product quantities and box details
Providing precise box dimensions and weights helps our receiving team process your shipment more efficiently and ensures proper handling.
Optional: Purchase Jetpack Shipping Labels While you can always use your own carriers and shipping labels, Jetpack also offers prepaid shipping labels for convenience: Available Services:
  • USPS, FedEx Ground, and UPS Ground for inbound shipments
  • Available for shipments originating domestically to domestic fulfillment centers
  • Tracking numbers automatically applied to your WRO details page
Important Notes:
  • Additional shipper’s insurance cannot be purchased through Jetpack
  • You must purchase your own labels if shipping internationally or sending DG/hazmat items
  • Unused shipping labels are non-refundable
  • This process is only for parcel shipments
Credits and refunds are not available after labels are purchased. Review all details carefully before confirming.
To purchase shipping labels:
1

Select your preferred carrier

Choose your preferred carrier and review the shipping costs for your shipment.
2

Review shipping costs

Review the acceptable shipping costs or opt to use your own shipping labels if preferred.
3

Review shipping details

Review all shipping details and label costs carefully before submitting.
4

Purchase the labels

Purchase the shipping labels once you’ve confirmed all details are correct.
Purchasing shipping labels through Jetpack

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Step 5: Finalize Your WRO

Before submitting the WRO, carefully review:
  • Correct fulfillment center selected
  • All products and quantities accurate
  • Expiration dates correct (if applicable)
  • Box information complete
  • Shipping details confirmed
Once finalized, the confirmation page will display and your label/packing slip will download. It may take a few minutes for shipping labels to generate.

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Booking Dock Appointments for Freight Shipments

If you’re sending your inventory via freight and not parcel, read through our guide on how to book a dock appointment. Booking a dock appointment is required for all freight shipments, only takes a moment, and ensures a smooth delivery to our hub.

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Tracking Your WRO Status

To monitor your WRO progress in the Jetpack dashboard: Go to: Inventory → Warehouse Receiving Orders Status Categories:
  • Awaiting: Shipments in transit to fulfillment center
  • Partially Arrived: Some boxes have arrived (WRO is on hold)
  • Processing: Jetpack is actively receiving the shipment
  • Completed: WRO is fully processed and inventory available
Tracking WRO status in Jetpack dashboard Clicking into an individual WRO will reveal the shipment’s details, as well as a handy timeline to show you exactly where in the process your inbound shipment is. Tracking WRO status in Jetpack dashboard

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Common WRO Mistakes to Avoid

When creating your WRO, watch out for these common issues:
  • Incorrect expiration dates that don’t match physical products
  • Missing DG/HAZMAT classifications on products that require them
  • Inaccurate quantities between WRO and actual shipment
  • Forgetting to print and attach WRO labels to boxes/pallets
  • Wrong fulfillment center selection without coordinating with your team
  • Incomplete box information that slows down receiving
Your Jetpack Care team can review your WRO before you ship to catch any potential issues. Don’t hesitate to reach out via Slack for a quick check!

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Let’s Dive Deeper

Sending Inventory Overview

Back to the main guide on our receiving process

Managing Your WROs

Track and manage your WROs after creation with status tracking

Editing a WRO

Update WRO details before your shipment arrives

Booking Dock Appointments

Required scheduling for freight and palletized shipments

Unidentified Shipments (UROs)

Learn what happens when shipments don’t match WROs

Avoid Common WRO Mistakes

Prevent the seven most common errors that cause delays
Jetpack

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Questions? Contact Jetpack Care.

If you have any questions or run into issues, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!