Skip to main content
Jetpack invoices provide complete transparency into your fulfillment costs. Every week, you’ll receive detailed invoices via email that break down every charge—from storage fees and fulfillment costs to extra services and credits. Understanding how to read your invoices helps you track expenses, identify cost-saving opportunities, and reconcile charges with your own accounting systems.

​
How You Receive Invoices

Jetpack delivers invoices directly to your email inbox on a weekly basis. No platform login is required to access your billing information. What you receive:
  • PDF Overview - A formatted summary of your charges, perfect for quick review and record-keeping
  • Complete XLS Detail File - A comprehensive spreadsheet containing every line item, ideal for analysis and accounting integration
Invoice Delivery Schedule: Invoices are generated weekly and sent to the email address associated with your Jetpack account. Payment is due upon receipt.

​
Understanding Your Invoice Structure

Every Jetpack invoice follows a consistent structure designed to provide maximum clarity about your fulfillment costs.

​
Common Invoice Line Items

Understanding the most common types of charges helps you quickly identify costs and track fulfillment expenses.
  • Storage Fees
  • Fulfillment Fees
  • Receiving Fees
  • Additional Services
  • Credits & Adjustments

​
Storage Fees

Storage fees appear with the description “Invoice – WarehouseStorage” and are calculated on a per-SKU, per-day basis, then invoiced twice monthly.What you’ll see:
  • Location type - Bin, Shelf, Pallet (or FC-specific types like Small Shelf, Half Pallet, Double Pallet)
  • Daily charges - A line item for each day a SKU remains in storage
  • Multiple locations - Separate line items if a SKU occupies multiple storage locations
Although storage fees are listed as monthly charges in pricing guides, they’re prorated daily. If a SKU is stored for 15 days in a location with a $30 monthly fee, you’ll be charged approximately $15 for that period.

​
Using the XLS Detail File

The XLS detail file is your most powerful tool for analyzing fulfillment costs and integrating billing data with your accounting systems. How to use the XLS file:

​
Data Analysis

  • Sort by fulfillment center - Identify which locations generate the most costs
  • Filter by service type - See how much you spend on storage vs. fulfillment vs. extra services
  • Track trends over time - Compare weekly invoices to identify cost patterns
  • Identify cost drivers - Find which products or services generate the highest fees

​
Accounting Integration

  • Import into QuickBooks, Xero, or other accounting software - Use the detailed line items for precise bookkeeping
  • Match to orders - Cross-reference charges with your order management system
  • Allocate costs - Assign fulfillment expenses to specific products, channels, or business units
  • Generate reports - Create custom reports for financial analysis and forecasting

​
Cost Optimization

  • Identify high-storage SKUs - Find products consuming expensive storage space
  • Analyze fulfillment efficiency - See if orders are shipping from optimal fulfillment centers
  • Track extra service usage - Determine if you’re frequently incurring avoidable fees
  • Monitor receiving costs - Ensure inbound shipments are properly prepared to minimize fees
Pro Tip: Set up a weekly routine to review your XLS file. This helps you catch billing anomalies early, identify cost-saving opportunities, and maintain accurate financial records.

​
Invoice Frequency and Billing Cycles

Understanding Jetpack’s billing cycles helps you plan cash flow and anticipate upcoming charges. Weekly invoicing:
  • Invoice generation - Invoices are generated weekly covering all charges from the previous week
  • Email delivery - Invoices arrive in your inbox shortly after generation
  • Payment due - Payment is expected upon receipt of the invoice
Storage billing cycles: Storage fees follow a semi-monthly billing cycle distinct from other charges:
  • Mid-month cycle - Charges for storage from the 1st to the 15th, invoiced on the 15th
  • End-of-month cycle - Charges for storage from the 16th to the last day, invoiced on the last day of the month
Storage fees are calculated daily but billed twice monthly. Your weekly invoices may include storage charges from these semi-monthly billing cycles along with regular fulfillment charges.

​
Billing Support and Questions

If you have questions about specific charges on your invoice or need help understanding any line items, Jetpack Care is here to help. Common reasons to contact support:
  • Charges you don’t recognize or understand
  • Discrepancies between expected and actual costs
  • Questions about how specific fees are calculated
  • Help reconciling invoice data with your orders
  • Requests for billing adjustments or credits
Have questions about a specific charge or need clarification on any invoice line item? Contact Jetpack Care for assistance. Our team is always here to help via Slack, phone, or email!

​
Let’s Dive Deeper

Billing and Payments Overview

Overview of Jetpack’s billing approach and payment methods

General Pricing

Detailed regional pricing for all services

Fulfillment Minimums

Regional minimum monthly fees and grace periods

General Rate Increases

How and when pricing adjustments occur

Storage Fees

Understanding storage costs and bin/shelf/pallet pricing

Receiving Fees

WRO processing and inbound receiving costs