Direct-to-consumer fulfillment shouldn’t mean compromising between scale and service. With Jetpack, you get both—access to 65+ global warehouses and enterprise-grade automation, paired with the dedicated, responsive support that traditional 3PLs simply can’t deliver. We’re built differently because we know your brand deserves better.
Why D2C Brands Choose Jetpack
You’ve built something special. Your brand has a story, your customers have expectations, and every order represents a promise you need to keep. That’s where Jetpack comes in. We’re not your typical 3PL. We’re a next-generation fulfillment partner purpose-built for established D2C brands shipping 2,000+ orders per month—large enough to matter, but not so massive that you become just another account number.The Jetpack Difference
| What You Get | Why It Matters |
|---|---|
| Up to 3x Faster Deliveries | Multi-hub distribution gets orders to customers in 1-3 days across the country, not 5-7. Faster shipping means happier customers and fewer support tickets. |
| 99.95% Pick + Pack Accuracy | Our warehouse automation ensures virtually error-free fulfillment. Your customers get exactly what they ordered, every time. |
| Up to 45% Lower Overall Costs | Smart carrier selection and collective client volume mean you get enterprise rates without enterprise minimums. Keep more margin on every order. |
| Real-Time Support That Actually Helps | Dedicated Slack channel with direct access to your account team—not automated helpdesks or offshore call centers. Get answers in minutes, not days. |
Traditional 3PL support is notoriously terrible—we know because we’ve heard the stories. That’s why every Jetpack partner gets dedicated Slack access to real humans who know your account, understand your challenges, and have the authority to solve problems fast. It’s enterprise infrastructure with boutique service.
How D2C Fulfillment Works with Jetpack
The moment your customer clicks “Buy,” Jetpack’s fulfillment engine springs into action. Here’s how we turn orders into delivered smiles:1. Orders Flow In Automatically
Your integrated store (Shopify, BigCommerce, WooCommerce, Amazon, and more) sends orders directly to Jetpack. No manual exports, no CSV uploads, no busywork.- Automatic syncing from all major ecommerce platforms
- Real-time inventory updates push back to your store as orders ship
- Smart order routing to the fulfillment center closest to your customer
2. Your Inventory Lives Where It Matters
We use intelligent order allocation to distribute your inventory across our network of fulfillment centers, placing products closer to where your customers actually live. The result? Faster delivery, lower shipping costs, and better customer experiences.- Multi-hub distribution via MultiHub IQ for 1-3 day ground delivery across the US
- Strategic inventory placement based on demand forecasting and order history
- Real-time inventory visibility across all fulfillment centers in one dashboard
3. We Pick, Pack, and Ship with Precision
Once an order hits Processing status, it’s go-time. Our warehouse teams work to same-day or next-business-day SLAs, using automation and barcode scanning to ensure accuracy at every step. Standard Operations:- Storage - Your products stored in tracked locations with unique identifiers
- Picking - Automated pick lists guide team members to the exact shelf, bin, or pallet
- Packing - Orders packed using your preferred packaging (standard or custom) with automated box selection
- Shipping - Smart carrier selection chooses the best service for cost and speed
4. Your Customers Track Every Step
Tracking numbers automatically sync back to your store and trigger shipment notifications. Your customers get real-time updates from pickup through delivery—and you can monitor everything in your Jetpack dashboard.- Automatic tracking updates to your store and customers
- Carrier performance monitoring with transit time insights
- Delivery exception handling when carriers encounter issues
Monitoring Your Orders in Real-Time
Your Jetpack dashboard gives you complete visibility into every order—from the moment we receive it to when it’s delivered to your customer.Order Statuses You’ll See
| Status | What’s Happening |
|---|---|
| Processing | We’re picking and packing your order right now |
| Shipped | In the carrier’s hands, on its way to your customer |
| Action Required | Something needs your attention before we can ship |
| Delivered | Mission accomplished—your customer has their order |
When Orders Need Attention
Sometimes orders hit speed bumps—insufficient inventory, invalid addresses, products requiring special handling. When that happens, orders move to Action Required status, and we notify you immediately so you can resolve the issue fast. Learn more: Orders With Action RequiredPackaging That Reflects Your Brand
First impressions matter. Whether you’re shipping in our standard packaging or want branded unboxing experiences, we’ve got you covered.Standard Packaging
Non-branded boxes, mailers, and tubes included in your fulfillment pricing
Custom Packaging
Branded boxes, custom inserts, and unique unboxing experiences
Service Level Agreements You Can Count On
We don’t just promise fast fulfillment—we guarantee it. Our SLAs ensure your orders ship on time, every time, so you can set accurate delivery expectations for your customers. B2C Fulfillment SLA: Same-day or next-business-day processing after orders enter Processing status (before regional cutoffs). Why This Matters:- Predictable fulfillment means accurate delivery promises to customers
- Faster processing enables 2-day ground delivery to most of the country
- Fewer delayed shipments mean fewer “Where is my order?” support tickets
Special Scenarios We Handle
Not every order is straightforward. Here’s how we handle the complex stuff:Splitting Orders for Faster Delivery
When a multi-item order can ship faster by splitting inventory across fulfillment centers, our system makes that call automatically—unless you configure it otherwise. Customers get their products faster, and you control the rules. Learn more: Splitting OrdersAmazon FBM Integration
Selling on Amazon but want Jetpack to fulfill your orders? We integrate seamlessly with Amazon Seller Central, syncing FBM orders for fulfillment while keeping Amazon’s tracking requirements happy. Learn more: Amazon FBM with JetpackLet’s Dive Deeper
D2C Standard Operations
How storage, picking, packing, and shipping work at Jetpack
Order Status Overview
Track every order through fulfillment with real-time status updates
Orders With Action Required
Resolve issues preventing order fulfillment
Order Allocation Explained
How Jetpack routes orders to fulfillment centers
Turnaround Times + SLAs
Service level agreements for B2C order fulfillment
Tracking Packages
Monitor shipments from fulfillment center to customer
Questions? Contact Jetpack Care.
If you have any questions or run into issues, you can always contact your Jetpack Care Manager for help. Just a Slack, phone, or email away!