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Integrations are the backbone of automated fulfillment with Jetpack. By connecting your ecommerce store, marketplace accounts, and third-party tools, you enable seamless product syncing, automatic order importing, real-time inventory updates, and tracking synchronization—all without manual data entry.

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What Are Jetpack Integrations?

Integrations connect Jetpack with external platforms to automate data flow between systems. Once connected, integrations handle:
  • Product Syncing - Automatically import products from your store into the Jetpack Product Catalog
  • Order Importing - New orders flow from your platform to Jetpack for fulfillment
  • Inventory Updates - Real-time inventory counts sync back to your store as orders ship
  • Tracking Notifications - Tracking numbers automatically push to your store and notify customers
  • Returns Management - Return orders sync from platforms that support return workflows
This automation eliminates manual data entry, reduces errors, and ensures your store always reflects accurate inventory and order status.

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Types of Integrations

Jetpack offers two main categories of integrations:
Integration TypeDescriptionExamplesHow to Access
Jetpack-Built Integrations
  • Built and maintained by Jetpack
  • Deep integration with platform APIs
  • Optimized for reliability and speed
  • Directly supported by Jetpack Care
Shopify, Amazon, BigCommerce, WooCommerce, eBay, WalmartQuick Actions menu in dashboard
Third-Party Integrations
  • Built by external software vendors
  • Connect Jetpack with specialized tools
  • Extend functionality beyond ecommerce platforms
  • Support provided by third-party vendor
Gorgias (support), Klaviyo (email), AfterShip (tracking), NetSuite (ERP)App Store in dashboard settings
Most merchants use Jetpack-Built Integrations to connect their primary ecommerce platform. Third-Party Integrations add functionality for customer support, email marketing, accounting, or advanced inventory management.

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Accessing and Installing Integrations

Jetpack provides two ways to access and install integrations, depending on the integration type:

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Quick Actions (Jetpack-Built Integrations)

Quick Actions is your fast-access menu for core Jetpack-built integrations like Shopify, Amazon, BigCommerce, WooCommerce, eBay, Walmart, and more.Common integrations available:
  • Shopify, Amazon Seller Central, BigCommerce, WooCommerce
  • Adobe Commerce (Magento), Squarespace, Wix
  • eBay, Walmart, TikTok Shop, Temu

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How to Install Jetpack-Built Integrations

1

Click Quick Actions in your dashboard

Dashboard showing Quick Actions button at bottom of navigation menu
2

Select Connect Store Integratione

Quick Actions menu showing Connect Store Integration and platform optionsYou’ll see a list of available integrations to connect.
3

Choose your platform from the list (e.g., Shopify, Amazon, BigCommerce)

Apps & Integrations page showing platform tiles including Shopify, Walmart, and Linnworks
4

Authenticate with your store platform

Shopify App Store page showing ShipBob Fulfillment app with Log in to install buttonYou’ll be redirected to your store platform to authorize the connection:
  • For Shopify: Click “Install App” to grant Jetpack access
  • For Amazon: Log in with Seller Central credentials
  • For other platforms: Follow platform-specific authorization steps
Store selection dialog showing available Shopify stores to connectIf you have multiple stores, select which store to connect.
5

Configure Sync Settings

  • Choose which data to sync (products, orders, inventory)
  • Set sync frequency (real-time, hourly, daily)
  • Select fulfillment locations (if you have multiple stores/accounts)
6

Complete Setup by clicking Save or Activate Integration

Your integration is now active. Products and orders will begin syncing according to your configured settings.
For platform-specific instructions, see the Store Integration Overview.

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Managing Your Integrations

Once integrations are installed, you’ll need to monitor their status, update settings, and troubleshoot issues when they arise.

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Viewing All Integrations

From the Jetpack dashboard:
1

Navigate to Settings in the main menu

2

Click Integrations > My Apps to view all connected integrations

My Apps page showing list of active integrations with status, connection details, and settings accessYou’ll see a list of active integrations with:
  • Integration name and logo
  • Connection status (Connected, Disconnected, Error)
  • Last sync timestamp
  • Quick access to settings

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Viewing Integration Settings

To access settings for a specific integration:
1

Go to Settings > Integrations

2

Click on the integration name or Settings button

Integration settings page showing connection options and configuration menuAvailable settings (varies by integration):
  • Sync Schedule: How often data syncs (real-time, every 15 min, hourly, daily)
  • Sync Logs: History of sync events, errors, and warnings
  • Connection Settings: API credentials, authentication status, connected accounts
  • Sync Preferences: Which data types sync (products, orders, inventory, tracking)
  • Filters: Rules for which products or orders sync (e.g., only specific tags or collections)

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Monitoring Sync Logs

Sync logs help you troubleshoot integration issues and monitor data flow: From integration settings:
1

Navigate to Settings > Integrations > [Integration Name]

2

Click Sync Logs or Activity Log tab

3

View recent sync events

  • Timestamp: When the sync occurred
  • Status: Success, Warning, Error
  • Details: What data synced (e.g., “50 products synced”, “3 orders imported”)
  • Error Messages: If sync failed, detailed error explanation
Common sync log statuses:
StatusWhat It MeansAction Needed
SuccessData synced without issuesNo action required
WarningSync completed but with minor issues (e.g., some products skipped)Review warnings, may need product updates
ErrorSync failed completely or partially
  • Check connection status
  • Re-authenticate if needed
  • Review error message for specific issue
During initial setup, check sync logs daily to catch issues early. Once stable, check weekly or when you notice missing products or orders.

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Updating Integration Settings

To modify integration settings after installation:
1

Go to Settings > Integrations > [Integration Name]

2

Click Edit or Update Settings

3

Modify settings as needed

  • Change sync frequency
  • Add or remove synced data types
  • Update API credentials
  • Adjust filters or rules
4

Click Save to apply changes

Changes typically take effect immediately or on the next scheduled sync.

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Uninstalling an Integration

If you no longer need an integration or want to disconnect a platform: From the Jetpack dashboard:
1

Navigate to Settings > Integrations

2

Find the integration you want to remove

3

Click Settings or the three-dot menu

Integration settings menu showing Disconnect or Uninstall option
4

Select Disconnect or Uninstall

5

Confirm disconnection

You’ll be asked to confirm:
  • Note: Disconnecting stops data syncing but doesn’t delete historical data
  • Products and orders already in Jetpack remain unchanged
6

Click Confirm to disconnect

What happens when you uninstall:
Data TypeWhat Happens After Disconnection
Products
  • Existing products remain in Product Catalog
  • No new products sync
  • Product updates from store no longer sync
Orders
  • Existing orders continue fulfilling normally
  • New orders stop syncing
  • You must manually import or create new orders
Inventory
  • Inventory counts no longer sync to store
  • Store inventory becomes independent of Jetpack
  • You must manually update store inventory
Tracking
  • Tracking numbers stop pushing to store
  • Customers won’t receive automatic tracking updates
You can reinstall a previously disconnected integration at any time. Historical data won’t duplicate—Jetpack matches products and orders by SKU and order number.

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Troubleshooting Common Integration Issues

Even well-configured integrations occasionally encounter issues. Here’s how to diagnose and fix common problems:

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Issue 1: Products Not Syncing

Possible Causes:
  • Integration disconnected or authentication expired
  • Sync filters excluding products
  • Products not marked as active in store
  • API rate limits exceeded
How to Fix:
1

Check connection status in Settings > Integrations

2

Re-authenticate if status shows Disconnected

3

Review sync logs for specific error messages

4

Verify products are active and published in your store

5

Check sync filters to ensure products aren't excluded

6

Wait 15-30 minutes if rate limited, then try manual sync

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Issue 2: Orders Not Importing

Possible Causes:
  • Automatic order sync disabled
  • Order status not configured to sync (e.g., only “paid” orders sync)
  • Duplicate order numbers
  • Order contains products not in Jetpack catalog
How to Fix:
1

Navigate to Settings > Integrations > [Store Name]

2

Verify Automatic Order Import is enabled

3

Check Sync Preferences to ensure correct order statuses sync

4

Ensure all products in orders exist in your Product Catalog

5

Check sync logs for specific order errors

6

Manually sync orders to force import

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Issue 3: Inventory Not Updating in Store

Possible Causes:
  • Inventory sync disabled or one-way sync only
  • Store platform API delays
  • Mismatched SKUs between Jetpack and store
  • Inventory sync filters applied
How to Fix:
1

Go to Settings > Integrations > [Store Name]

2

Verify Inventory Sync is enabled and set to two-way or Jetpack to Store

3

Check SKUs match exactly between Jetpack and store (case-sensitive)

4

Allow 15-30 minutes for inventory updates to propagate

5

Check sync logs for inventory sync errors

6

Manually trigger inventory sync if available

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Issue 4: Integration Status Shows “Error”

Possible Causes:
  • Store API credentials changed
  • App uninstalled from store platform
  • Permissions revoked
  • Platform API outage
How to Fix:
1

Click Reconnect or Re-authenticate in integration settings

2

Log in to your store platform and re-authorize Jetpack

3

Verify Jetpack app is still installed in your store's app/plugin list

4

Check third-party platform status pages for API outages

5

Contact Jetpack Care if re-authentication fails

If you’ve tried troubleshooting steps and the integration still isn’t working, contact Jetpack Care with:
  • Integration name
  • Error messages from sync logs
  • Screenshots of settings
  • Description of expected vs. actual behavior

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Exploring Store Integrations

For detailed setup instructions for specific ecommerce platforms and marketplaces, see our comprehensive integration guides:

Store Integration Overview

Complete list of supported platforms with setup guides

Shopify Setup

Connect your Shopify store to Jetpack

Amazon Setup

Integrate Amazon Seller Central with Jetpack

BigCommerce Setup

Connect BigCommerce to Jetpack fulfillment

WooCommerce Setup

Link your WooCommerce store to Jetpack

Other Integrations

Third-party tools and specialized integrations

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Let’s Dive Deeper

The Onboarding Process

Back to the Account Setup overview

Store Integration Overview

Platform-specific integration guides

Syncing Your Products

Import products from integrated stores

Importing Your Orders

All methods for importing orders

Shipping Preferences Overview

Configure automation rules after integration

Other Integrations

Third-party tools and specialized integrations
Jetpack

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Questions? Contact Jetpack Care.

If you have any questions or run into issues, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!