Shopify Integration

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Prerequisites

Before connecting your Shopify store, ensure you have:

• An active Shopify store (works with both standard Shopify and Shopify Plus accounts)
• A Jetpack merchant account with access to your dashboard

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Connecting Shopify to Jetpack

Follow these steps to install and configure the Shopify integration from your Jetpack dashboard:

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Setting Up Shopify Fulfillment Locations

After connecting your Shopify store, you need to ensure that Jetpack appears as a fulfillment location in your Shopify shipping settings. This step is crucial for proper order routing and fulfillment.

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Verifying Your Fulfillment Service in Shopify

Once integrated, Jetpack creates a fulfillment service identifier in Shopify (e.g., “ShipBobFulfillment-XXXXX”). You’ll need to verify this location appears in your Shopify shipping settings. From your Shopify admin:

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Adding Rates for Jetpack Fulfillment (If Not Listed)

If you don’t see your ShipBobFulfillment-XXXXX location in the Shipping origins section:

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Post-Integration Configuration

After successfully connecting Shopify, you’ll need to configure several integration settings in your Jetpack dashboard. These settings control how products, orders, and inventory sync between platforms.

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Accessing Integration Settings

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Product Settings

Sync Products: Click the Sync Products button to import your existing Shopify products into Jetpack’s Product Catalog.

• This is a one-time action during initial setup
• Jetpack creates an inventory ID for each product and imports product images
• Products in any status (Draft or Active) will be imported
• If you add new products to Shopify later, click Sync Products again to import them

How Product Syncing Works:

• Jetpack uses Shopify’s variant ID as the unique identifier to match products
• Each product variant (e.g., different sizes or colors) syncs as a separate product in Jetpack
• The parent product structure doesn’t sync—only the individual variants
• Changes to product name, image, or SKU in Shopify require manually clicking Sync Products again in Jetpack

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Fulfillment Settings

Set Inventory Management: You must configure which products Jetpack will fulfill by updating the “Inventory Managed By” setting in Shopify. For each product/variant that Jetpack will ship:

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Order Settings

Start Import Date: Select the date from which Jetpack should begin importing Shopify orders.

• Can be set up to 120 days in the past
• Can be set to a future date
• Required if using Auto-Sync or Bulk Order Import

Bulk Order Import: Use the Import button to import all historical orders created on or after your Start Import Date.

• Useful for migrating from another fulfillment provider
• Imports orders in bulk rather than waiting for automatic sync
• Can also be accessed from the Orders page under Actions

Payment Status: Choose which payment statuses trigger order imports:

• Paid Only: Imports only orders marked as “Paid” or “Unfulfilled” in Shopify
• Paid, Authorized & Processing: Imports orders in “Paid,” “Authorized,” “Processing,” or “Unfulfilled” status

Automatic Processing Pause (Optional): Enable this to place all newly imported orders on hold for manual review before fulfillment begins.

• Orders import but don’t automatically enter fulfillment
• You must manually release orders from hold status
• Useful for quality control or fraud review

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Sync Settings

Auto-Sync: Enable Auto-Sync to automatically import orders from Shopify to Jetpack in real-time.

• Orders sync within minutes of being placed
• Starts the SLA clock immediately upon import
• Highly recommended for most merchants

Order Import Delay (Optional): Add a delay between when an order is created in Shopify and when it imports to Jetpack.

• Delay range: 30 minutes to 24 hours
• Requires Auto-Sync to be enabled
• Useful if you need time to validate orders or process refunds before fulfillment begins

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Inventory Settings

Inventory Count Syncing (Optional): Enable this to allow Jetpack to update inventory levels back to Shopify automatically.

• Syncs every 5 minutes without manual intervention
• Updates inventory for both individual products and bundles
• Jetpack syncs the “sellable” inventory count (fulfillable quantity minus exceptions)

Inventory Buffer (Optional): Set a safety stock threshold to prevent overselling.

• When inventory reaches this value, Shopify displays “0 in stock”
• Example: Set buffer to 5, and Shopify shows out of stock when Jetpack inventory drops to 5 units
• Only available when Inventory Count Syncing is enabled

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Configuring Ship Option Mapping

Before Jetpack can fulfill your Shopify orders, you must map your Shopify shipping methods to Jetpack ship options. This ensures that the shipping method your customer selects at checkout matches the corresponding fulfillment service in your Jetpack dashboard. Learn how to configure Ship Option Mapping here.

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What Syncs Automatically

After connecting your Shopify store, Jetpack automatically handles product syncing, order importing, inventory updates, and fulfillment notifications.

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Product Syncing

What syncs:

• All published products in your Shopify store sync to Jetpack’s Product Catalog
• Product details including name, SKU, barcode, weight, and dimensions
• Product images for easy identification in the dashboard

Sync frequency: Products sync immediately when created or updated in Shopify.

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Order Importing

Orders placed in your Shopify store are imported to Jetpack for fulfillment within 15 minutes. Jetpack checks for new orders every few minutes to ensure prompt processing. What syncs:

• Customer name and shipping address
• Products and quantities
• Shipping method selected at checkout
• Order notes and gift messages
• Order number (mapped to Jetpack Reference ID)

What doesn’t sync:

• Draft orders (only paid, confirmed orders are imported)
• Archived orders
• Orders marked as fulfilled by other fulfillment services

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Inventory Syncing

Jetpack syncs available inventory quantities from fulfillment centers back to Shopify, ensuring your store always reflects accurate stock levels. Sync triggers:

• Receiving new inventory at Jetpack fulfillment centers
• Fulfilling orders
• Processing inventory adjustments
• Moving products between fulfillment centers
• Restocking returned items

Sync frequency: Near real-time, typically within 15 minutes of any inventory change. Available Inventory Calculation: Jetpack syncs the available inventory quantity, calculated as: Available Inventory = On Hand - Committed - Backordered - Unavailable Where:

• On Hand: Total physical units at Jetpack
• Committed: Units allocated to pending orders
• Backordered: Units promised to orders but not yet received
• Unavailable: Units marked as damaged or quarantined

Product Mapping: Jetpack maps products to Shopify using:

• Primary method: Shopify SKU ↔ Jetpack Inventory ID
• Fallback method: Shopify Barcode ↔ Jetpack Barcode

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Multi-Location Inventory

If you use Shopify’s multi-location inventory feature, Jetpack can sync inventory to a specific Shopify location instead of updating global inventory levels. To configure multi-location syncing:

1. In your Shopify admin, create a location named “ShipBob” (or another descriptive name)
2. Contact Jetpack Care and provide your Shopify location name
3. Jetpack will configure the integration to sync inventory to that specific location

Once configured, Jetpack inventory updates only affect the designated location, allowing you to manage inventory for other locations independently.

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Tracking Numbers and Fulfillment

When Jetpack ships an order from a fulfillment center, the following occurs automatically:

• Tracking number syncs to your Shopify order
• Order is marked as fulfilled in Shopify using Shopify’s fulfillment service API
• Shopify sends a fulfillment notification email to your customer with the tracking link
• Tracking updates become visible in Shopify admin and the customer’s account

Split Shipments: If an order ships from multiple Jetpack fulfillment centers or in multiple packages:

• Each shipment is marked as a partial fulfillment in Shopify
• Each tracking number is added to the order details
• Customers receive separate email notifications for each shipment

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Gift Messages and Order Notes

Jetpack imports both gift messages and order notes from Shopify, ensuring special customer requests are fulfilled accurately. Gift Messages:

• Sync from Shopify to Jetpack automatically
• Appear on the packing slip included with the order
• Must be entered in Shopify’s designated gift message field (not in order notes) to appear on the packing slip

Order Notes:

• Sync to Jetpack and are visible in the order details
• Available to fulfillment center staff during order processing
• Can include special handling instructions or customer requests

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Advanced Features and Capabilities

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Partial Fulfillment by Location or Product

You can choose to fulfill some orders yourself while sending others to Jetpack. In Shopify, assign specific products or order locations to Jetpack as the fulfillment service, and any products not assigned to Jetpack will not be sent for fulfillment. To configure partial fulfillment:

1. In your Shopify admin, navigate to Settings > Apps and sales channels
2. Click ShipBob
3. Under Fulfillment, select which products or locations should use Jetpack
4. Save your changes

This allows you to maintain hybrid fulfillment operations where some inventory is fulfilled by Jetpack and other inventory is fulfilled from your own warehouse or third-party provider.

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Product Bundles

Jetpack supports Shopify bundles, allowing you to sell product kits or sets that ship together. Bundles must be configured in your Jetpack dashboard with their component products. Jetpack calculates available bundle quantities based on the lowest available component quantity and syncs that number to Shopify.

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Subscriptions and Recurring Orders

Jetpack integrates seamlessly with Shopify subscription apps. Subscription orders sync to Jetpack like standard orders and are fulfilled according to their recurring schedule.

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Shopify POS Orders

Orders placed through Shopify’s Point of Sale (POS) system sync to Jetpack and are fulfilled like standard online orders, provided they meet the criteria for import (confirmed, paid, and assigned to Jetpack for fulfillment).

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B2B Wholesale Orders

Jetpack can fulfill both direct-to-consumer (B2C) and wholesale (B2B) orders from your Shopify store. B2C orders: Standard Shopify orders shipped to end customers B2B orders: Wholesale orders shipped to retailers or distributors To identify B2B orders and apply custom fulfillment rules, add a tag in Shopify (e.g., “Wholesale”) and contact Jetpack Care to configure B2B order processing based on tags. Learn more about B2B fulfillment options.

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Supported Shopify Features

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Managing Out-of-Stock Products

If a product is out of stock at Jetpack, the order will be placed on hold in your Jetpack dashboard until inventory is received. Jetpack does not prevent customers from ordering out-of-stock items in Shopify—you must manage available inventory quantities and stock visibility in your Shopify admin. To avoid orders being placed for out-of-stock products, ensure your inventory syncing is configured correctly and consider using Shopify’s inventory management features to hide or mark products as unavailable when quantities reach zero.

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Editing Orders After Import

Limited edits can be made to orders in the Jetpack dashboard before they are picked and packed. Once imported from Shopify, you can update:

• Shipping address
• Shipping method
• Add products (if inventory is available)
• Cancel the order

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Returns Processing

Jetpack does not automatically create return orders in Shopify. Returns must be managed manually or through a returns management integration. Manual Returns Process:

1. Create the return order in Jetpack manually or via the Jetpack API
2. Once processed and restocked, manually mark the order as returned or refunded in your Shopify admin

Automated Returns Alternative: Use a returns management integration like Loop Returns or AfterShip Returns to automate the returns process between Shopify and Jetpack. These integrations create return orders in Jetpack automatically when customers initiate returns through your Shopify store.

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Using ShipBob 2-Day Express with Shopify

ShipBob 2-Day Express is a premium shipping service that guarantees delivery within two business days. You can offer this service to your Shopify customers by setting it up as a shipping method in Shopify and mapping it to the ShipBob 2-Day Express ship option in your Jetpack dashboard.

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Using ShipStation with Shopify and Jetpack

If you currently use ShipStation as middleware between your Shopify store and fulfillment operations, you can continue using this workflow with Jetpack. For complete setup instructions, see the Shopify and ShipStation Integration Guide.

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Shopify Integration FAQs

When are Shopify orders imported to Jetpack?

Orders are imported to Jetpack within 15 minutes of being placed in your Shopify store. Jetpack checks for new orders every few minutes to ensure prompt processing.

How are orders marked as fulfilled in Shopify?

Jetpack automatically marks orders as fulfilled in Shopify using Shopify’s fulfillment service API when the order ships from a fulfillment center. Tracking numbers are included in the fulfillment notification sent to your customer.

How often does inventory sync from Jetpack to Shopify?

Inventory levels sync from Jetpack to Shopify in near real-time, typically within 15 minutes of any inventory change, including receiving, fulfillment, adjustments, and returns processing.

Can I use Jetpack with Shopify Plus?

Yes, Jetpack integrates with both standard Shopify and Shopify Plus accounts. The integration process is identical for both.

Can I fulfill some orders myself and send others to Jetpack?

Yes. In Shopify, you can assign specific products or order locations to Jetpack as the fulfillment service. Products not assigned to Jetpack will not be sent to Jetpack for fulfillment.To configure this:

1. In Shopify admin, navigate to Settings > Apps and sales channels
2. Click ShipBob
3. Under Fulfillment, select which products or locations should use Jetpack
4. Save your changes

What happens if a product is out of stock at Jetpack?

If a product is out of stock at Jetpack, the order will be placed on hold in the Jetpack dashboard until inventory is received. Jetpack does not prevent customers from ordering out-of-stock items in Shopify—you must manage available inventory quantities in your Shopify admin.

Can I edit orders after they're imported to Jetpack?

Limited edits can be made to orders in the Jetpack dashboard before they are picked and packed. You can update:

• Shipping address
• Shipping method
• Add products (if inventory is available)
• Cancel the order

Once an order is picked, packed, or shipped, it cannot be edited.

How do I disconnect Shopify from Jetpack?

From your Jetpack dashboard:

1. Navigate to Settings > Integrations
2. Locate Shopify
3. Click the three-dot menu and select Disconnect
4. Confirm the disconnection

Important: Disconnecting Shopify will stop order imports and inventory syncing. Orders already in Jetpack will still be fulfilled.

Can I turn off inventory syncing?

Yes, contact Jetpack Care to disable automatic inventory syncing. However, you’ll need to manually update Shopify inventory levels to reflect accurate stock quantities.

What happens if I manually adjust inventory in Shopify?

Jetpack’s next inventory sync will overwrite your manual adjustment. All inventory changes should be made in your Jetpack dashboard to ensure accuracy.

How do I sync inventory for bundled products?

Bundles must be configured in Jetpack with their component products. Jetpack calculates available bundle quantities based on the lowest available component quantity and syncs that to Shopify automatically.

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Disconnecting Shopify from Jetpack

If you need to disconnect your Shopify store from Jetpack:

1. Navigate to Settings > Integrations in your Jetpack dashboard
2. Locate Shopify in your connected integrations
3. Click the three-dot menu and select Disconnect
4. Confirm the disconnection when prompted

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