Ship Option Mapping allows Jetpack to match your store’s shipping options with the ShipBob ship options available in your dashboard. For example, if your store offers standard shipping and 2-day expedited shipping, both options must be mapped in the Jetpack dashboard so orders can be fulfilled accordingly. The mapping must match your store’s shipping options exactly to integrate successfully.
Our ShipBob Partnership
Jetpack has partnered with ShipBob to bring their industry-leading shipping network to our brands. When you configure shipping in your Jetpack dashboard, you’re mapping your store’s shipping methods to ShipBob ship options (like ShipBob Standard, ShipBob Expedited, and ShipBob 2-Day Express). ShipBob’s carrier network automatically selects the most cost-effective carrier and service to fulfill your orders while meeting your delivery commitments.
How Ship Option Mapping Works
Your ecommerce store might offer options like standard shipping and 2-day expedited shipping. In the Jetpack dashboard, you map each of these options to their corresponding ShipBob ship options. This enables the system to process orders with the correct carrier service. When a shipping method is mapped to an aggregated option (e.g., ShipBob Standard (Ground), ShipBob Expedited, ShipBob 2-Day Express, or ShipBob Overnight), ShipBob automatically selects the cheapest carrier and service at the time of label generation. If an order is mapped to a specific carrier and that option isn’t available, the system will override your selection and update the ship option to ShipBob Standard (Ground) to avoid delays or cancellations.Navigating to Ship Option Mapping
From the Jetpack dashboard:1
Open Settings
Click Settings on the left-hand navigation bar (additional menu options will appear).
2
Click Ship Option Mapping
Under the Shipment Management section, click Ship Option Mapping.
The ShipBob Default Option
The ShipBob Default option automatically populates under the Shipping Method column along with the shipping options from your ecommerce store. ShipBob Default is used for shipments imported without a specific Shipping Method or via Excel import. If you use USPS media mail as your default, you must have it approved by contacting Jetpack Care.Adding a New Shipping Method
From the Ship Option Mapping page:1
Enter shipping method name
In the text box provided, input the name of the new Shipping Method.
2
Verify exact match
Important: Ensure the shipping method matches exactly as it appears on your store.
3
Add the shipping method
Click Add to include the new shipping method in your mapping list.
Configuring Your Ship Option Mapping
1
Locate the shipping method
Locate the newly added shipping method under the Shipping Method column.
2
Choose ship option
From the drop-down list under Domestic Ship Option, choose the relevant shipping option.
3
Activate the method
By default, new Shipping Methods are inactive—check the box next to the shipping method to mark it as active.
4
Save mapping
Click Save Mapping to apply the changes.You can update the ship option anytime by selecting a different option from the drop-down list. Options can be activated or deactivated at any time, though shipping methods cannot be deleted, only deactivated.
Verifying Your Ship Option Mapping
The best way to confirm that your ship option mapping is updated correctly is to create a test order. Remember to cancel the test order in the Jetpack dashboard once you verify that the order information appears accurate.International Considerations
When configuring ship option mapping for US to International or Non-US orders, the mapping depends on the choice under the Domestic Ship Option column. The International Ship Option reviews the domestic setting to select the appropriate carrier/service available in the origin country. For orders shipping from outside the destination country, a commercial invoice is required:- B2C orders: The Jetpack dashboard automatically generates and attaches the invoice
- B2B shipments: You must attach the invoice manually in the dashboard
Available Ship Options by Country of Origin
By properly mapping your ecommerce shipping methods to ShipBob’s ship options, you ensure that orders are fulfilled accurately and at the best possible rate.- USA
- Canada
- UK
- EU
- Australia
United States (US)
Domestic Settings: Choose a low-rate or fast option.- Lowest-Rate Option: Set shipping to our most popular solution — ShipBob Economy — the system chooses the lowest available rate from the nation’s best carriers.
- Faster Option: ShipBob 2-Day Express is recommended for quicker delivery, targeting 2-day service at lower rates than traditional air shipping
| Ship Option | Transit Time |
|---|---|
| Economy/Standard | 1-7 business days |
| 2-Day | 2 business days |
| Expedited | 2-3 business days |
| Ship Option | Transit Time |
|---|---|
| Standard | 7-30 business days |
| Expedited | 1-6 business days |
Additional Considerations
Carriers do not guarantee delivery dates for standard shipments. Delays may occur due to factors such as:- Address issues
- Customer unavailability
- Peak shipping times (e.g., Thanksgiving through Christmas)
Let’s Dive Deeper
Shipping Preferences Overview
Back to the main shipping preferences guide
Automation Rules
Automate carrier selection with conditional logic
Customs + Commercial Invoices
Configure international shipping documentation
Destination-Based Fulfillment Rules
Advanced geographic routing
D2C Turnaround Times + SLAs
Understanding service level commitments
Integrating Your Store
Connect your ecommerce platform
Questions? Contact Jetpack Care.
If you have any questions or run into issues, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!