Setting packaging preferences for each product you ship with Jetpack ensures orders are fulfilled correctly and pricing remains consistent. Failure to update this information may cause orders to be placed on hold or result in shipping and pricing inconsistencies. Jetpack offers standard non-branded packaging, Ship In Own Container (SIOC) options, and custom packaging solutions to fit your business needs.
Packaging Preferences Overview
Set preferences for each product you are actively shipping with Jetpack. You can configure packaging at the individual product level or update preferences in bulk using Jetpack’s Excel template. Bulk Updates: Learn how to update packaging preferences in bulk using Jetpack’s product template.Setting Packaging Requirements for Products
Every product in your Jetpack catalog should have packaging requirements configured to ensure proper fulfillment and accurate pricing. These settings tell Jetpack’s Operations team which type of packaging to use when shipping your products.Accessing Product Packaging Settings
From the Jetpack dashboard:1
Click Products on the left-hand navigation bar
2
Locate the product you want to configure
You will be redirected to the Product Catalog page. Use the search bar or filters to locate the product.
3
Open the Product Details page
Click the product’s Name (hyperlinked) to open the Product Details page.
Configuring Packaging Requirements
On the Product Details page:1
Scroll to the Packaging Requirements section
2
Select the preferred packaging type
Use the first drop-down menu to select the packaging type:
- Box - For products requiring rigid protection
- Poly Mailer - For soft goods and non-fragile items
- Bubble Mailer - For items needing cushioned protection
- Poster Tube - For rolled items like posters or prints
- Book Fold - For flat items requiring edge protection
- Ship In Own Container (SIOC) - For products already packaged in shippable containers
3
Specify custom packaging if applicable
If using custom packaging, use the second drop-down menu to specify your custom packaging SKU.
4
Save your changes
Click Save to apply your changes.
Packaging Type Options
Jetpack offers three packaging options to meet different product and business needs:- Standard
- SIOC
- Custom
Standard Packaging
Jetpack provides standard, non-branded packaging materials, including boxes, bubble mailers, poly mailers, poster tubes, and book folds, as part of your custom pricing plan.In the dimension tables below, the weight column indicates how much the container/packaging itself weighs before your product(s) are added.
Boxes - Standard Dimensions
Boxes - Standard Dimensions
Standard box dimensions are available in all Jetpack fulfillment centers. The weight indicated is for the empty container.Important notes:
- The 20 x 20 x 20 in (50.8 x 50.8 x 50.8 cm) box is designated for B2C shipments only (not supported for B2B)
- Orders weighing over 50 lbs (22 kg) may be split into multiple shipments as a safety measure
| Length | Width | Height | Weight |
|---|---|---|---|
| 6 in (15.24 cm) | 5 in (12.7 cm) | 4 in (10.16 cm) | 2.4 oz (0.06 kg) |
| 10 in (25.4 cm) | 8 in (20.32 cm) | 3 in (7.62 cm) | 4.65 oz (0.13 kg) |
| 10 in (25.4 cm) | 6 in (15.24 cm) | 5 in (12.7 cm) | 5.22 oz (0.14 kg) |
| 14 in (35.56 cm) | 12 in (30.48 cm) | 3 in (7.62 cm) | 10.56 oz (0.29 kg) |
| 12 in (30.48 cm) | 9 in (22.86 cm) | 5 in (12.7 cm) | 8.24 oz (0.23 kg) |
| 15 in (38.1 cm) | 11 in (27.94 cm) | 4 in (10.16 cm) | 10.75 oz (0.30 kg) |
| 13 in (33.02 cm) | 10 in (25.4 cm) | 8 in (20.32 cm) | 11.36 oz (0.32 kg) |
| 17 in (43.18 cm) | 13 in (33.02 cm) | 7 in (17.78 cm) | 15.14 oz (0.43 kg) |
| 12 in (30.48 cm) | 12 in (30.48 cm) | 12 in (30.48 cm) | 14.7 oz (0.42 kg) |
| 15 in (38.1 cm) | 13 in (33.02 cm) | 10 in (25.4 cm) | 15.87 oz (0.45 kg) |
| 18 in (45.72 cm) | 16 in (40.64 cm) | 8 in (20.32 cm) | 23.25 oz (0.66 kg) |
| 26 in (66.04 cm) | 20 in (50.8 cm) | 10 in (25.4 cm) | 35.94 oz (1.02 kg) |
| 20 in (50.8 cm) | 20 in (50.8 cm) | 20 in (50.8 cm) | 39.96 oz (1.05 kg) |
Bubble Mailers - Standard Dimensions
Bubble Mailers - Standard Dimensions
Bubble mailers are available in standard sizes and include bubble wrap padding on the inside.
| Length | Width | Height | Weight |
|---|---|---|---|
| 10 in (25.4 cm) | 6 in (15.24 cm) | 1 in (2.54 cm) | 0.37 oz (0.01 kg) |
| 12 in (30.48 cm) | 9 in (22.86 cm) | 1 in (2.54 cm) | 0.55 oz (0.02 kg) |
| 15 in (38.1 cm) | 10 in (25.4 cm) | 1 in (2.54 cm) | 0.84 oz (0.023 kg) |
| 20 in (50.8 cm) | 15 in (38.1 cm) | 1 in (2.54 cm) | 1.36 oz (0.038 kg) |
Poly Mailers - Standard Dimensions
Poly Mailers - Standard Dimensions
Standard poly mailers are offered without internal bubble wrap padding in the following sizes:
| Length | Width | Height | Weight |
|---|---|---|---|
| 12 in (30.48 cm) | 9 in (22.86 cm) | 1 in (2.54 cm) | 0.40 oz (0.011 kg) |
| 17 in (43.18 cm) | 14 in (35.56 cm) | 1 in (2.54 cm) | 0.88 oz (0.025 kg) |
| 20 in (50.8 cm) | 15 in (38.1 cm) | 1 in (2.54 cm) | 1.36 oz (0.038 kg) |
Poster Tubes - Standard Dimensions
Poster Tubes - Standard Dimensions
Poster tubes are available in the following dimensions:
| Length | Width | Height | Weight |
|---|---|---|---|
| 24 in (60.96 cm) | 2 in (5.08 cm) | 2 in (5.08 cm) | 4.64 oz (0.13 kg) |
| 36 in (91.44 cm) | 3 in (7.62 cm) | 3 in (7.62 cm) | 12 oz (0.34 kg) |
Book Folds - Standard Dimensions
Book Folds - Standard Dimensions
Book folds are available in standard dimensions. The weight column depicts how much the container/packaging itself weighs before your product(s) are added.
| Length | Width | Height | Weight |
|---|---|---|---|
| 14 in (35.56 cm) | 11 in (27.94 cm) | 1 in (2.54 cm) | 5.92 oz (0.17 kg) |
Fulfillment Center Location-Specific Packaging
Some Jetpack fulfillment centers offer additional packaging materials beyond the standard options.Moreno Valley (ONT-1) - Additional Box Sizes
Moreno Valley (ONT-1) - Additional Box Sizes
Moreno Valley fulfillment centers offer boxes in the additional sizes below:
| Length | Width | Height | Weight |
|---|---|---|---|
| 6 in (15.24 cm) | 6 in (15.24 cm) | 2 in (5.08 cm) | 3.04 oz (0.08 kg) |
| 8 in (20.32 cm) | 6 in (15.24 cm) | 5 in (12.7 cm) | 4.80 oz (0.14 kg) |
| 12 in (30.48 cm) | 6 in (15.24 cm) | 4 in (10.16 cm) | 9.25 oz (0.26 kg) |
| 14 in (35.56 cm) | 12 in (30.48 cm) | 8 in (20.32 cm) | 11.36 oz (0.32 kg) |
Box Selection Algorithm
The box selection algorithm uses the dimensions and packaging preferences of each product in an order to determine the most suitable package type and size. This ensures consistent fulfillment pricing by selecting the same packaging for identical product combinations, unless product dimensions or packaging settings have been updated. How it works:- Product dimensions and weights are measured using Jetpack’s Cubiscan machines and uploaded by our Operations team
- Packaging preferences are set at the product level in the Jetpack dashboard
- Certain rules in the algorithm override product-level packaging preferences
- Example: If an order contains fragile products, the algorithm will recommend boxes with extra dunnage, regardless of other packaging settings
What Happens if the Box Selection Algorithm Fails
The box selection algorithm can fail for the following reasons:- The order contains products that are too large for available standard packaging sizes
- The algorithm returns a recommended package type and size that is too small for the product combination
Verifying the Use of the Box Selection Algorithm
If the algorithm’s recommendation is used to pack your order, you will see the Package Verified icon (a blue box with a green check mark) under the Shipment Breakdown tile on the order details page.Improving the Algorithm’s Recommendations
Since product dimensions are captured via Cubiscan, you only need to update your product’s packaging requirements in the Jetpack dashboard. Updates can be done individually on the product details page or in bulk using Jetpack’s Excel template. For bulk updates, see Bulk Updating Product Details.Standard Packaging FAQs
Can I have samples of Jetpack's standard packaging shipped to me/my company?
Can I have samples of Jetpack's standard packaging shipped to me/my company?
Yes. You can request samples of standard packaging materials at a cost. These samples are stored as SKUs under your company’s inventory in the relevant Jetpack fulfillment center.
How do I add standard packaging samples to my inventory?
How do I add standard packaging samples to my inventory?
Submit a paid request to Jetpack Care to have the desired packaging types moved to your inventory. Include the packaging type (e.g., box, bubble mailer, poly mailer), dimensions, and quantity required. Refer to the example below for a sample request:Example Request:“I’d like to send samples of Jetpack’s standard packaging to my inventory so I can send them to myself. Before I submit a manual order, can you please help add the following packaging types and sizes to my inventory:
- 10 x 8 x 3 inch box (5 units)
- 12 x 9 inch bubble mailer (5 units)
- 17 x 14 inch poly mailer (5 units)”
What steps follow once the samples are added to my inventory?
What steps follow once the samples are added to my inventory?
Submit a manual B2B or B2C order to have the standard packaging SKU(s) shipped. Orders of 25 units or more should be submitted as a B2B order. Ensure you send all units on hand to avoid ongoing storage costs.
What fees are associated with adding and shipping standard packaging samples?
What fees are associated with adding and shipping standard packaging samples?
You will be charged the following fees to ship the packaging to your desired location:
- Paid Request Fee: Charged at an hourly rate for moving the packaging to your inventory
- B2B/B2C Fulfillment Fees: Vary depending on the type of order. Check your Jetpack dashboard for local currency rates
- Warehousing Storage Fees: Incurred while the samples are stored as SKUs. Each packaging type/size must be stored under a unique SKU for accurate inventory management
Which packaging type will Jetpack utilize if an order contains two products that require different types of packaging?
Which packaging type will Jetpack utilize if an order contains two products that require different types of packaging?
To ensure the most delicate product is properly protected during shipping, Jetpack will use the most protective packaging material (as long as all items in the order fit within the optimal package).
Let’s Dive Deeper
Shipping Preferences Overview
Back to the main shipping preferences guide
Customizing Packing Slips
Brand your packing slips
Gift Notes
Add personalized gift messages
Creating Product Bundles
Bundle products together for kitting
Custom Packaging
Use branded packaging materials
Packaging + Shipping Fragile Items
Special handling for delicate products
Questions? Contact Jetpack Care.
If you have any questions or run into issues, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!