Start Shipping Date

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What is the Start Shipping Date?

The Start Shipping Date determines which orders Jetpack will import from your ecommerce platform. The system uses this date as a cutoff to ensure:

• Old orders are not imported - Orders placed before your Start Shipping Date are excluded from import
• Only new orders are processed - Orders placed on or after the Start Shipping Date are imported and fulfilled
• Clean transition between providers - When switching from another fulfillment provider, you avoid duplicate shipments

This feature is particularly useful when transitioning from another fulfillment provider or when setting up a new store to avoid processing orders that have already been shipped or are outdated.

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How the Start Shipping Date Works

When integrating your ecommerce store with Jetpack, setting the Start Shipping Date is part of the store configuration settings. The system calculates the difference between today’s date and your selected Start Shipping Date to determine which orders to import. Import Logic:

• Orders are imported only if they are placed on or after the Start Shipping Date
• If today’s date is before the Start Shipping Date, no orders will be imported until that date arrives
• If today’s date is on or after the Start Shipping Date, orders placed from the Start Shipping Date onward will be imported immediately

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Start Shipping Date Examples

Understanding how the Start Shipping Date affects order import behavior:

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Example 1: Future Start Shipping Date

Scenario:

• Today’s date: December 14th
• Selected Start Shipping Date: December 16th

Result:

• No orders will be imported until December 16th
• On December 16th, orders placed on December 16th and later will begin importing
• Orders placed before December 16th will not be imported

Use Case: You’re setting up your Jetpack integration but don’t want to start fulfillment until after a specific date (e.g., after you’ve completed sending initial inventory to Jetpack).

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Example 2: Current Day Start Shipping Date

Scenario:

• Today’s date: December 14th
• Selected Start Shipping Date: December 14th

Result:

• Orders placed today and onward will be imported and shipped
• Orders placed before December 14th will not be imported

Use Case: You’re switching from another fulfillment provider and want Jetpack to handle all orders placed starting today, while your previous provider ships all prior orders.

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Example 3: Past Start Shipping Date

Scenario:

• Today’s date: December 14th
• Selected Start Shipping Date: December 1st

Result:

• Orders placed from December 1st through December 14th (today) will be imported immediately
• Future orders will continue to import as they’re placed

Use Case: You want to backfill orders from the past two weeks that your previous fulfillment provider hasn’t shipped yet.

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Setting Your Start Shipping Date

The Start Shipping Date is configured when you integrate your ecommerce store with Jetpack. This setting is part of the initial store configuration process. When to configure:

• During initial store integration (Shopify, WooCommerce, BigCommerce, etc.)
• When connecting a new sales channel
• When switching fulfillment providers

To set your Start Shipping Date:

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What Happens to Orders Before the Start Shipping Date?

Orders placed before your configured Start Shipping Date are not imported into Jetpack. This means:

• Previous fulfillment provider should handle these orders (if switching providers)
• You are responsible for fulfilling these orders through other means
• Jetpack will not see these orders in the dashboard and cannot fulfill them

If you discover you need to fulfill orders placed before your Start Shipping Date, you have three options:

1. Manual order creation - Manually create these orders in the Jetpack dashboard one at a time
2. Batch upload via Excel - Upload multiple historical orders at once using the Excel order import template
3. Contact Jetpack Care - Request assistance importing specific historical orders

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Start Shipping Date vs. Automatic Processing Pause

Understanding the difference between these two features: You can use both features together:

• Start Shipping Date ensures only orders from a specific date forward are imported
• Automatic Processing Pause holds those imported orders for review before fulfillment

For more information, see Automatic Processing Pause.

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