For larger shipments, palletized freight, or LTL deliveries, booking a dock appointment is essential to ensure smooth receiving at Jetpack fulfillment centers. Our appointment system helps manage dock capacity and reduces waiting times for carriers.
When You Need a Dock Appointment
Dock appointments are required for:Palletized Shipments: Any inventory delivered on pallets
Freight Deliveries: LTL (Less Than Truckload) shipments
Large Volume: High-volume shipments that exceed standard parcel size
Container Deliveries: Floor-loaded containers requiring dock access
Shipments under 50 lbs via standard carriers (USPS, UPS, FedEx) typically don’t require appointments and can be delivered during normal business hours.
Opendock Appointment System
Jetpack uses Opendock to manage dock scheduling across all fulfillment centers. This system ensures efficient coordination between your carriers and our receiving teams.Getting Started with Opendock
If you don’t have an Opendock account:- You’ll be invited when you need to schedule your first appointment
- Set up your account with company details
- Add team members who will manage appointments
- Log in with your existing credentials
- Contact your Jetpack Care manager for any questions
Scheduling Your Appointment
1
Find your fulfillment center
Log in to your Opendock account and confirm the hub name with your Jetpack Care manager to ensure correct facility. Use the search bar under “Start by selecting a warehouse” to search for the location, then choose the correct receiving hub from the results.
2
Book your appointment
On the fulfillment center details page, click “Book Appointment”, then select the appropriate load type:
- Palletized: Standard pallet deliveries
- Floor Loaded: Container shipments
- Flatbed: Large or oversized items
3
Choose date and time
Click “Date and Time” to access the scheduling calendar. Select a time slot at least 48 hours in advance (times shown are local to the fulfillment center). Green slots are available, red are booked.
4
Provide shipment details
Complete all required appointment information:Essential Details (Required):
Email Notifications:Add email addresses for team members who should receive appointment confirmations, reminder notifications, and status updates or changes.
- WRO ID: Your Warehouse Receiving Order number (for drop-offs)
- Merchant Name: Your company’s registered business name
- Number of Pallets: Accurate count required for dock planning
- Contact Information: Phone number for carrier communication
- PO Number: Your internal purchase order reference
- Container Number: For container shipments
- Order ID: Additional reference numbers
- Bill of Lading (BOL): Upload if available
- Appointment Notes: Special instructions or requirements
Email Notifications:Add email addresses for team members who should receive appointment confirmations, reminder notifications, and status updates or changes.5
Confirm booking
Review all details to verify accuracy, then click “Confirm Booking” to submit your appointment request. You’ll see a confirmation message and receive email notification.
Managing Your Appointments
Viewing Existing Appointments
To access your scheduled appointments:- Navigate to “My Appointments”: In the left sidebar
-
Use Filters: Find appointments using:
- Custom Date Range: Specific time periods
- 7 Days: Upcoming week view
- Today: Current day appointments
- All: Complete appointment history
Making Changes to Appointments
Click on any appointment to access management options:Rescheduling
To change your appointment time:- Select New Time: Choose from available slots
- Confirm Changes: Update appointment details
- Notification: All stakeholders receive update emails
Editing Details
To modify appointment information:- Update Information: Modify pallet counts, contact details, or notes
- Add Documentation: Upload additional BOL or shipping documents
- Contact Changes: Update notification email lists
Canceling Appointments
To cancel an appointment:- Cancel Option: Available up to the appointment time
- Automatic Notifications: All parties receive cancellation notice
- Rebook if Needed: Create new appointment if rescheduling
While you can make changes up to the appointment time, we recommend making modifications at least 24 hours in advance to ensure smooth coordination with receiving teams.
Special Considerations
International Shipments
For shipments from outside the destination country:Delivered Duty Paid (DDP): Required for all international shipments
Documentation: Ensure all customs paperwork is complete
Advance Notice: Allow extra time for customs clearance
Contact Support: Email appointments@jetpack.com for complex international deliveries
Large or Complex Shipments
For unusual shipments requiring special handling: To coordinate special deliveries:- Contact Support First: Email appointments@jetpack.com before booking
- Provide Details: Include dimensions, weight, and special requirements
- Advance Planning: Allow extra lead time for preparation
- Documentation: Prepare detailed shipping manifests
Best Practices for Smooth Deliveries
Before Booking
To prepare for your appointment:- Verify WRO Details: Ensure your WRO is complete and accurate
- Confirm Carrier: Coordinate timing with your freight provider
- Check Requirements: Review any special handling needs
Day of Delivery
To ensure smooth receiving:- Arrive on Time: Carriers should arrive within the scheduled window
- Bring Documentation: BOL, WRO paperwork, and identification
- Contact Information: Ensure driver has dock contact details
- Flexibility: Allow some buffer time for processing
After Delivery
To track your shipment progress:- Monitor Progress: Track receiving status in your Jetpack dashboard
- Follow Up: Contact support if any issues arise during processing
Troubleshooting Common Issues
Troubleshooting Common Issues
No Available Time Slots: Contact appointments@jetpack.com to discuss options or check alternative fulfillment centersAppointment Not Confirmed: Check email notifications and verify all required fields were completedCarrier Delays: Update appointment time if possible, or contact the fulfillment center directlyMissing Documentation: Upload BOL or other required documents through Opendock after booking
Support and Contact Information
For appointment-related questions or issues, contact your Jetpack Care Manager.Let’s Dive Deeper
Sending Inventory Overview
Back to the main guide on our receiving process
Creating a WRO
Learn how to create Warehouse Receiving Orders for shipments
Managing Your WROs
Track and monitor your WROs with status tracking
Sending Pallets
Requirements for shipping palletized freight to fulfillment centers
Sending Floor Loaded Containers
Container shipping requirements and appointment booking
Using Freight Services
Coordinate FTL and LTL freight services with Jetpack
Questions? Contact Jetpack Care.
If you have any questions or run into issues, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!