Palletized shipments offer an efficient way to send large quantities of inventory to Jetpack fulfillment centers. Understanding pallet requirements and regional specifications ensures smooth receiving and avoids unexpected fees.
Creating Your WRO for Pallets
Before shipping any pallets to Jetpack, you must create a Warehouse Receiving Order. Understanding the WRO process helps ensure smooth shipment creation.WRO Process Steps
The WRO creation process consists of 6 steps, and you must complete each step to move forward. However, you can edit details at any time during the process, though changes may affect subsequent steps. Incomplete WROs are automatically saved as drafts on your WRO management page.Pallet Standards and Requirements
Jetpack uses pallets for inventory storage but does not provide or exchange pallets with merchants. When sending palletized freight, keep these important requirements in mind:General Pallet Policy
Jetpack does not exchange pallets: While we use pallets internally to store your inventory in our fulfillment centers, we do not provide empty pallets for outbound shipments or exchange pallets during receiving. Plan to either:- Use expendable pallets that can remain with your inventory
- Arrange for pallet pickup after delivery through your freight carrier
- Include pallet return arrangements in your shipping agreement
Even if you ship inventory in boxes, Jetpack organizes products on pallets within the warehouse for efficient storage and picking. This internal palletization doesn’t affect how you send your inventory.
Regional Pallet Requirements
Outside of the USA, some regions have specific pallet requirements. Sending the correct pallet type avoids repalletization fees and receiving delays.UK Fulfillment Centers
| Requirement | Details |
|---|---|
| Required Pallet Type |
|
| Non-Compliance Fee |
|
| Additional Requirements |
|
EU Fulfillment Centers
| Requirement | Details |
|---|---|
| Required Pallet Type |
|
| Non-Compliance Fee |
|
Australia Fulfillment Centers (Melbourne/Sydney)
| Requirement | Details |
|---|---|
| Dock Requirements |
|
| Appointment Booking |
|
Labeling Requirements for Pallets
Proper labeling ensures pallets are received and processed correctly:| Labeling Element | Best Practice |
|---|---|
| WRO Label Placement |
|
| Bill of Lading |
|
| Box Labels |
|
Timing Considerations
Shipment Arrival Windows
28-Day Completion Window: If any box or pallet in your WRO arrives more than 28 days after the first unit, the original WRO will be marked as complete. Subsequent arrivals will be moved to a new Unidentified Receiving Order (URO) for processing.When sending multiple pallets for a single WRO, ensure all pallets ship and arrive within 28 days of the first pallet’s arrival. This keeps your entire shipment under one WRO for easier tracking.
International Freight Considerations
When shipping palletized freight internationally, additional requirements apply:Customs and Import Requirements
International pallet shipments require specific customs and shipping documentation:| Requirement | Details |
|---|---|
| Shipping Terms |
|
| Importer of Record |
|
| Commercial Invoice |
|
| Shipping Labels |
|
| UK Inbound Shipments |
|
Let’s Dive Deeper
Sending Inventory Overview
Back to the main guide on our receiving process
Creating a WRO
Create a Warehouse Receiving Order for pallet shipments
Booking Dock Appointments
Schedule your pallet delivery with required appointments
Sending Floor Loaded Containers
Container shipping requirements and best practices
Sending Inventory Across Borders
International pallet shipping guidance and customs
Using Freight Services
Coordinate FTL and LTL freight services with Jetpack
Questions? Contact Jetpack Care.
If you have any questions or run into issues, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!