Custom Packaging

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Standard vs. Custom Packaging

Jetpack provides standard packaging materials for all fulfillment operations, but you can supply custom branded materials for a differentiated customer experience.

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Standard Packaging Available

Jetpack stocks these standard packaging options at no additional material cost:

• Corrugated boxes (various sizes)
• Bubble mailers
• Poly mailers
• Poster tubes
• Book fold mailers

When standard packaging is used: Products are packed in appropriately sized standard materials based on dimensions and fragility.

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Custom Packaging Options

You can provide your own:

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Custom Packaging Requirements and Limitations

Before sending custom packaging materials, ensure they meet Jetpack’s requirements to avoid receiving issues or additional fees.

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Size Limitations for Custom Mailers

Mailers exceeding these dimensions cannot be processed through standard fulfillment workflows.

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Shipping Label Space Requirements

All custom packaging must have a flat, unobstructed space measuring at least 6 inches x 4 inches for the shipping label. This space must be:

• On a flat surface (not over seams or folds)
• Free of graphics, logos, or text
• Able to support adhesive labels without peeling
• Visible on the outside of the package

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Materials Not Accepted

Jetpack cannot accommodate:

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Marketing Inserts with Multiple Folds

Marketing materials with more than 8 folds require a kitting order to be inserted. Simple single-page inserts or materials with 8 or fewer folds can be included without kitting orders.

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How Order Splitting Works with Custom Packaging

When orders are too large for your custom packaging, Jetpack handles splitting automatically: Automatic Order Splitting: If an order contains more products than fit in your custom packaging:

1. Jetpack splits the order into multiple shipments
2. First shipment uses custom packaging (if available)
3. Additional shipments use standard packaging
4. Customer receives multiple tracking numbers

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Fulfillment Cost Calculations

Custom packaging affects how fulfillment costs are calculated for your orders.

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Cubiscan Measurement

All packages are measured using Cubiscan technology to determine:

• Outer dimensions (length x width x height)
• Dimensional weight for shipping calculations
• Actual weight of the complete package

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Cost Calculation Based on Outer Dimensions

Fulfillment costs are based on the outer dimensions of the package, not the product inside:

• Small box example: Product is 4”x4”x4”, but custom box is 8”x8”x8” → charged based on 8”x8”x8” dimensions
• Oversized packaging: Unnecessarily large custom packaging increases fulfillment costs
• Right-sizing matters: Choose custom packaging that fits products snugly to minimize dimensional costs

Dimensions are rounded up to the nearest inch for billing calculations.

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Creating and Configuring Custom Packaging

Setting up custom packaging involves creating SKUs for your packaging materials and configuring them in your Product Catalog.

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Creating a Product for Custom Packaging

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Adding Custom Packaging Requirements to Products

Once you’ve created your custom packaging SKUs, associate them with the products that should use them.

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Next Steps for Orders with Custom Packaging

After configuring custom packaging in your Product Catalog:

1. Create a WRO to send packaging materials: Create a WRO to ship your custom packaging materials to Jetpack fulfillment centers. Include sufficient quantities based on expected order volume.
2. Set up bundles or automation rules: Use product bundles or automation rules to automatically add custom packaging SKUs to the appropriate orders.
3. Monitor inventory levels: Track custom packaging inventory and replenish before running out to avoid orders moving to Exception status.

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Fees for Custom Packaging

Custom packaging materials are treated as inventory SKUs, which means they incur standard fulfillment and storage fees:

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How Storage Works

• Separate SKU: Each custom packaging type is a distinct SKU
• Separate Storage: Custom packaging occupies warehouse space
• Monthly Storage Fees: Charged based on cubic footage occupied
• No Special Exemptions: Packaging materials incur the same storage rates as product inventory

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Managing Storage Costs

To control storage fees for custom packaging:

• Send appropriate quantities: Balance between shipping frequency and storage costs
• Monitor usage rates: Track how quickly custom packaging is consumed
• Consolidate varieties: Fewer custom packaging types = lower storage complexity
• Right-size inventory: Don’t over-ship packaging materials

For storage fee details, see General Pricing.

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Out of Stock Scenarios

When custom packaging runs out, Jetpack ensures orders continue shipping without delays:

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Exception Status

When custom packaging is out of stock:

1. Orders requiring custom packaging move to Exception status
2. You receive notification of the packaging shortage
3. You have two options:
   • Replenish custom packaging: Send more materials via WRO
   • Remove custom packaging requirement: Update product settings to use standard packaging

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Temporary Standard Packaging

If you choose to remove the custom packaging requirement:

1. Update product settings in the Product Catalog
2. Orders in Exception status will automatically be released
3. Orders ship in standard packaging until custom materials arrive
4. Re-enable custom packaging when inventory is replenished

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