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When orders can’t be fulfilled immediately, they appear with an “Action Required” status on your Orders page. These orders need your attention before Jetpack’s Operations team can begin processing them. This guide explains each reason an order might be blocked and shows you exactly how to resolve it.

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Understanding Action Required Status

Orders marked with Action Required cannot move forward until specific issues are addressed. Once you resolve all blocking issues, the order automatically transitions to Processing status and the SLA timer begins. Key Points:
  • Multiple issues can affect a single order simultaneously
  • Orders remain in Action Required until all exceptions are cleared
  • Once resolved, orders move to Processing automatically
  • If an order shouldn’t be fulfilled, cancel it instead of resolving exceptions
The fulfillment SLA timer does not start until all Action Required issues are resolved and the order moves to Processing status.

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Common Action Required Reasons

The table below shows all reasons an order may be blocked, along with how to resolve each issue.
Exception ReasonWhat It MeansHow to Resolve
Auto Processing PauseOrders are on hold due to the Automatic Processing Pause feature
  • From the Orders page, click the Order ID
  • Select Actions > Release Manual Shipment Hold
  • Order moves to Processing
Inactive SKUOrder contains products marked as Inactive on the product details page
  • Change the product’s status to Active, or
  • Add the SKU to the Sales Channel of an existing Active product
Invalid AddressThe shipping address cannot be verified by Jetpack’s address validation tool
  • Click the Order ID in your dashboard
  • Edit the address under the Customer Information panel
  • If customer confirms the original address is correct, contact Jetpack Care for assistance
Inventory Out of Stock at Assigned FCA Destination-Based Fulfillment Rule assigned the order to a fulfillment center that lacks sufficient inventory
  • Override the assigned FC to one with adequate inventory
  • Remove out-of-stock products from the order
  • Replenish stock via WRO process
  • Enable Partial Shipment Rules to split the order
  • Split manually to ship available items immediately
  • Add the SKU to Sales Channels of an existing in-stock product
Manual On-HoldOrder has been manually placed on hold
  • From the order’s Actions menu, select Release Manual Shipment Hold
Missing Required HAZMAT Product DataDangerous goods/hazardous materials are not properly classified or missing a Safety Data Sheet (SDS)
  • Provide required DG/HAZMAT information for the product(s) so Jetpack can generate labels and ship the order
Missing Tariff InformationRequired customs information is missing for international shipments (tariff code, description, declared value)
  • Update the product details page with missing customs information
  • Note: If product hasn’t been scanned by Cubiscan yet, the exception may resolve once received via WRO. If it persists, contact Jetpack Care
No Eligible HAZMAT Shipping ServicesOrder contains dangerous goods/hazardous materials but Jetpack has no available carrier to ship the contents
  • Edit the order to remove DG/HAZMAT products from the shipment
Optimal Fulfillment Center Feature in UseOrder assigned to a fulfillment center based on Highest Priority Fulfillment Center rule, but that center lacks sufficient inventory
  • Replenish stock via WRO process
  • Override the assigned FC to one with adequate inventory
Order Destination Country Has Shipping RestrictionCarrier or destination country restrictions prevent delivery
  • Contact Jetpack Care via chat or submit a case if unsure about the specific restriction
Out of Stock (OOS)Insufficient available inventory at a single fulfillment center to complete the order
  • Remove OOS products from the order
  • Edit orders individually or in bulk
  • Update the assigned lot (for orders specifying lot numbers)
  • Enable Partial Shipment Rules to ship available items
  • Split manually to ship available products immediately
  • Add the SKU to Sales Channels of an identical in-stock product
Packaging Preference Not SetProducts lack a configured packaging preference
  • Update packaging preferences via bulk upload or individually on the product details page
Payment Method DeclinedThe payment method on file has failed, causing all Processing orders to move to Action Required
  • Update your payment method to resolve outstanding balances
  • All affected orders will automatically move to Processing once payment is resolved
Reserve Date Not Met (B2B/External Transfer Orders)Order has a future reserve date and will not process until that date arrives
  • No action needed — order automatically processes once reserve date is reached
Required Label Not UploadedPrepaid B2B or manual FBA orders require additional attachments (shipping labels, Amazon labels, BOLs) that haven’t been uploaded
  • Click the Order ID from the order details page
  • Use the Attachments panel to upload required file(s)
Unknown SKUThe SKU is new and has not yet been stored in the Jetpack fulfillment center
  • Create a bundle in the dashboard if the SKU is part of a bundle
  • Merge the SKU with an existing in-stock SKU
  • Send stock via WRO process if SKUs need to remain separate

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Editing Orders to Resolve Issues

Many Action Required exceptions can be resolved by editing the order directly. You can edit orders individually or in bulk to:
  • Remove out-of-stock products
  • Change the assigned fulfillment center
  • Update shipping addresses
  • Modify product quantities
  • Release manual holds
For inventory-related issues, you may need to replenish stock by creating a WRO or configure Partial Shipment Rules to allow split shipments.

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Product Configuration Issues

Some Action Required reasons stem from incomplete product setup. If orders are blocked due to missing product information, update the following:
  • Packaging preferences on the product details page
  • Customs information (tariff codes, declared values) for international shipments
  • HAZMAT/Dangerous Goods data and Safety Data Sheets
  • Product status (Active vs. Inactive)
Learn more about configuring products in our Managing Products section.

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Let’s Dive Deeper

D2C Fulfillment Overview

Back to the main D2C guide

Editing Orders

Edit orders individually or in bulk

Creating a WRO

Replenish inventory to resolve out-of-stock issues

Managing Products

Configure product settings to prevent exceptions

Auto Split Rules

Enable partial shipments when inventory is split

Order Status Overview

Understand all order statuses and what they mean
Jetpack

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Questions? Contact Jetpack Care.

If you have any questions or run into issues, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!