Every order in your Jetpack dashboard has a status that tells you exactly where it is in the fulfillment journey—from the moment we receive it to when it’s delivered to your customer. Understanding these statuses helps you monitor orders, identify issues, and take action when needed.
How Order Statuses Work
The Orders page provides real-time visibility into each order created in your Jetpack dashboard. Once an order is created, Jetpack’s Operations team begins fulfillment based on our service level agreements (SLAs), provided there are no issues preventing fulfillment.
Order Statuses and Sub-Statuses
The following table explains each status and sub-status you’ll encounter in your Jetpack dashboard:| Status | Sub-Status | What It Means |
|---|---|---|
| Processing | (general) | The order has been received and is being prepared for carrier pickup. |
| Pick in Process | Jetpack is picking the required SKU(s) for the order. | |
| Picked | The picking process is complete, and packing will begin following your packaging preferences and Jetpack’s box selection process. | |
| Labeled | The order is packed, labeled, and is awaiting pickup by the carrier. | |
| Shipped | (general) | The order has been handed over to the carrier. |
| Processing | The order is with the carrier but has not yet received its initial tracking scan. Note that initial scans may take longer since carriers do not scan every order at pickup. | |
| In Transit | The carrier has scanned the label, and further tracking updates will be available as the order moves towards its destination. | |
| Out for Delivery | The order is currently out for delivery. | |
| Delivered | The order has been delivered. | |
| Delivery Exception | The carrier encountered an issue delivering the order (e.g., no access to the delivery location). In such cases, check the carrier tracking page for further details as the carrier may attempt redelivery, require customer pickup, or return the order to sender. | |
| Action Required | (various) | Orders with this status (previously known as On-Hold or Exception statuses) cannot be fulfilled until the issues are resolved. For more details on resolving Action Required reasons, see Orders With Action Required. |
| Cancelled | (none) | This status is set by your company to prevent the order from being reimported or fulfilled by Jetpack. Use this option if the order has already been fulfilled or is no longer needed. Learn how to cancel an order in the Jetpack dashboard. |
| Clean Sweep | (none) | This status allows you to remove the order from the Jetpack dashboard without canceling it, so you can reimport the same order later (for instance, after updating ship option mapping). The Clean Sweep Orders action is available for any order as long as the fulfillment process has not yet started. Learn how to clean sweep an order in the Jetpack dashboard. |
| Import Review | (none) | This status indicates that the dashboard is verifying whether you have sufficient inventory to fulfill the order and determining the appropriate fulfillment center. This status should resolve within a few minutes. If orders remain in this status for longer than 5-10 minutes, please contact Jetpack Care via the chat feature or by submitting a case. |
Sub-statuses provide more granular detail about the current stage of fulfillment. For example, an order in “Processing” status might show “Pick in Process” as the sub-status, letting you know the warehouse team is currently gathering the products for that order.
When Orders Need Action
If an order shows the Action Required status, it means something is preventing fulfillment. Common reasons include:- Missing or insufficient inventory
- Invalid shipping address
- Product configuration issues
- Special fulfillment requirements that need clarification
Managing Order Status Changes
You have control over certain status changes in your dashboard:- Cancel an Order: Use this when an order should no longer be fulfilled (e.g., customer requested cancellation, order fulfilled elsewhere)
- Clean Sweep an Order: Use this to remove an order from the dashboard temporarily so you can reimport it after making changes
Let’s Dive Deeper
Our Approach to D2C
Back to the main D2C fulfillment guide
Orders With Action Required
Resolve issues preventing fulfillment
Tracking Packages
View shipment tracking information
D2C Turnaround Times + SLAs
Understand fulfillment timelines
The Orders Page
Navigate and manage orders in your dashboard
Shipment Details Page
View complete order information
Questions? Contact Jetpack Care.
If you have any questions or run into issues, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!