Before Jetpack can fulfill your orders, you’ll need to send inventory to one of our Fulfillment Centers (FCs). This process starts with creating a Warehouse Receiving Order (WRO) in your dashboard, which notifies us of your incoming shipment and ensures smooth receiving.
What is a Warehouse Receiving Order (WRO)?
A Warehouse Receiving Order (WRO) is your formal notification to Jetpack that inventory is on the way. It contains critical details about your shipment:- Products and quantities - What you’re sending and how much
- Destination FC - Which fulfillment center will receive the shipment
- Lot numbers and expiration dates - For products requiring batch tracking
- Shipment details - Number of boxes/pallets and tracking information
The WRO Process Overview
Sending inventory to Jetpack follows these key steps:| Step | What You Do | What Happens Next |
|---|---|---|
| 1. Configure Your Products |
| Products ready for receiving |
| 2. Create Your WRO |
| You receive a unique WRO number |
| 3. Ship Your Inventory |
| Shipment in transit to Jetpack |
| 4. Receiving at Fulfillment Center (FC) |
| Jetpack receives, verifies, and shelves inventory |
| 5. Inventory Available |
| Inventory ready for order fulfillment |
If you’re using MultiHub IQ (MIQ), you’ll send all inventory to your designated Hero Hub. Jetpack will then automatically distribute your inventory across regional FCs based on demand forecasting.
Shipping Methods
Jetpack supports multiple shipping methods based on your shipment size and type:- Parcels
- Freight (LTL)
- Containers
Prepaid Parcels
Best for smaller shipments sent via standard carriers:- Carriers: UPS, FedEx, USPS, DHL, regional carriers
- Your responsibility: Purchase shipping labels, schedule pickup, provide tracking
- Ideal for: Small replenishments, initial test shipments, low-volume products
Why Accurate WROs Matter
Creating accurate WROs is critical for avoiding delays and additional fees:| Common Issue | Why It Happens | How to Avoid It |
|---|---|---|
| Unidentified Receiving Orders (UROs) |
| Create WRO before shipping, verify product details, use correct barcodes |
| Receiving Delays |
| Complete all WRO fields, configure products before creating WRO |
| Additional Fees |
| Match shipment to WRO exactly, follow packaging guidelines, book appointments |
Complete Sending Inventory Guide
This overview covers the basics of sending inventory to Jetpack. For comprehensive, step-by-step instructions on every aspect of the receiving process, visit the complete Sending Inventory section:Creating a WRO
Step-by-step guide to creating Warehouse Receiving Orders
Managing Your WROs
Track WRO status, add tracking, and monitor receiving progress
Editing WROs
Modify WROs before and during the receiving process
Unidentified Receiving Orders
What UROs are and how to resolve them
WRO Bulk Product Upload
Upload large product lists via Excel template
Booking Dock Appointments
Schedule receiving appointments for LTL freight
Best Practices for Sending Inventory
Before creating your first WRO, review these best practices to ensure smooth receiving:- Sending Parcels - Packaging and labeling for parcel shipments
- Sending Pallets - Palletizing requirements and regional specifications
- Sending Floor Loaded Containers - Container shipping guidelines
- Creating + Managing Lot Products - Products with expiration dates or batch tracking
- Avoid Common WRO Mistakes - Top mistakes and how to prevent them
Let’s Dive Deeper
Our Receiving Process
Complete overview of how Jetpack receives inventory
Creating a Warehouse Receiving Order (WRO)
Detailed WRO creation guide
Managing Your Warehouse Receiving Orders
Track and manage WROs
The Onboarding Process
Back to the Account Setup overview
Importing Your Orders
Next step after sending inventory
Best Practices for Sending Inventory
Learn how to avoid common mistakes and optimize receiving
Questions? Contact Jetpack Care.
If you have any questions or run into issues, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!