Integrating Macy’s Marketplace with Jetpack using Mirakl enables automatic syncing of products, orders, tracking information, inventory levels, and return information between your Macy’s Marketplace account and your Jetpack dashboard. This integration streamlines your Macy’s operations with frequent data syncing every 15 minutes.
About ShipBob Integration References
During setup, you’ll connect Macy’s Marketplace through Mirakl using your Jetpack dashboard. Jetpack has licensed ShipBob’s integration infrastructure to provide reliable connections. Your data flows seamlessly to your Jetpack dashboard.
Prerequisites
Before connecting your Macy’s Marketplace account to Jetpack, ensure you have:- A Mirakl Marketplace account set up with Macy’s Marketplace (Learn more about Macy’s Marketplace and Mirakl)
- A Jetpack PAT (Personal Access Token) - you can generate a new PAT or use an existing one
- A Jetpack merchant account
Connecting Macy’s Marketplace to Jetpack
Follow these steps to integrate Macy’s Marketplace with your Jetpack dashboard using Mirakl:1
Click Integrations in the left-hand navigation
The Integrations menu will expand showing additional options.
2
Select App Store
You’ll be redirected to the Apps & Integrations page.
3
Click the Macy's tile
You can locate the Macy’s tile by using the search bar or scrolling through the page.
4
Click GET APP
You’ll be redirected to the Macy’s Marketplace store management page.
5
Click Integrate New Store
A form will appear requesting your Mirakl credentials.
6
Enter your Mirakl URL
Input the URL from Mirakl that corresponds with your Macy’s Marketplace store in the textbox under Mirakl URL.
7
Paste your Mirakl API Key
Paste your API key in the textbox under Mirakl API Key.You can retrieve your API key by logging into your Mirakl Dashboard, clicking your profile image (located at the top right of the page), selecting Personal Settings, and selecting the API Key tab.
8
Click Continue
The integration will connect and the status will update to Connected.
9
Click the Configuration tab
The configuration settings will appear.
10
Paste your Jetpack PAT
Enter your Jetpack PAT in the textbox under ShipBob PAT.
11
Enter your email address for return notifications (optional)
Input the email address to which you want to send a daily return notification in the textbox under Email Notifications.
Configuring Your Macy’s Marketplace Integration Settings
Once Macy’s Marketplace is successfully connected, you can configure the integration’s settings.1
Click Manage for your Macy's store
From the Macy’s Marketplace integration page in your Jetpack dashboard, click Manage (hyperlinked) to the right of the desired Macy’s Marketplace store.The configuration settings will appear showing all available sync options.
2
Enable your desired sync features
Enable any of the following features by clicking the toggle icon (which will appear blue when enabled and gray when disabled).
Sync Offers
Enable this feature to automatically sync products (referred to as Offers in Mirakl) from Macy’s Marketplace to Jetpack every 15 minutes. Important Notes:- Jetpack will create products using the shop_sku from Mirakl
- To prevent duplicate products from being created, make sure you add the shop_sku from Mirakl to existing products’ Sales Channels in your Jetpack dashboard
Sync Inventory
Enable this feature to automatically sync the Sellable quantities from Macy’s Marketplace every 15 minutes. Important Notes:- When this feature is enabled, Jetpack’s dashboard will only sync quantities for products that exist in Mirakl or Macy’s Marketplace. Products in your Jetpack dashboard that are not on Mirakl or Macy’s Marketplace (e.g., a product you sell exclusively through a different retailer) will not sync through or be impacted by this integration.
- Sellable quantity = Fulfillable quantity - Exception quantity
- Your Sellable, Fulfillable, and Exception quantities can be viewed from the Inventory Status page in your Jetpack dashboard
- Jetpack will exclude Digital and Inactive products from inventory updates sent to Mirakl
Inventory Buffer (Applicable only if Sync Inventory is enabled)
Input a numerical value in the textbox.
Order Sync
Enable this feature to allow Macy’s Marketplace to sync new orders in the Accepted status to Jetpack every 15 minutes. How it works:- Jetpack will review all orders in the Awaiting Acceptance status in Macy’s Marketplace
- Once reviewed, Jetpack will update the order to Accepted in Macy’s Marketplace and create the order in Jetpack
Sync Tracking
Enable this feature to allow Jetpack to sync carrier tracking information for shipments in the Labeled status to Macy’s Marketplace every 15 minutes.Sync Cancelations
Enable this feature to allow Jetpack to automatically update orders to Canceled in Macy’s Marketplace when an order is canceled in Jetpack.Sync Returns
This feature allows Jetpack to automatically create return orders every 15 minutes for all Incidents in Macy’s Marketplace. Important Notes:- Once you are approved to enable Sync Returns, you must manually update the Incident and refund your customer in Macy’s Marketplace
- We recommend providing your email address to receive a daily return report from Jetpack (Step 18 under the Connecting Macy’s Marketplace to Jetpack section above)
- Learn more about the Returns page in Jetpack
Return Fulfillment Center (Applicable only if Sync Returns is enabled)
Select the Jetpack fulfillment center using the drop-down menu under Return Fulfillment Center.
Uninstalling the Macy’s Marketplace Integration
If you need to disconnect your Macy’s Marketplace integration:1
Click Integrations in the left-hand navigation
The Integrations menu will expand showing additional options.
2
Select My Apps
You’ll be redirected to the My Apps page.
3
Click Launch next to Macy's Marketplace
You’ll be redirected to the Macy’s Marketplace app page.
4
Click MANAGE APP
You’ll be redirected to the Manage App page for Macy’s Marketplace.
5
Click Manage for your store
Click Manage (hyperlinked) next to the desired Macy’s Marketplace store.The disconnect options will appear.
6
Click Disconnect
Click the Disconnect button located next to “Disconnect integration” to disconnect your Macy’s Marketplace store.
Reconnecting After Disconnection
If you wish to reconnect the store after it is disconnected:1
Click Manage for your disconnected store
Click Manage (hyperlinked) next to the desired Macy’s Marketplace store.The reconnection options will appear.
2
Click Connect
Click the Connect button to reconnect your Macy’s Marketplace store.
Let’s Dive Deeper
Store Integration Overview
Back to the main integrations guide
Syncing Products
Set up your product catalog
Importing Orders
Understand how orders flow into Jetpack
Managing Inventory
Inventory management and tracking
Returns Processing
Learn more about returns at Jetpack
Integrations Overview
Manage and troubleshoot integrations
Questions? Contact Jetpack Care.
If you have any questions or run into issues, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!