Integrating Temu with Jetpack enables automatic hourly syncing of orders, tracking information, and inventory between your Temu Seller Center account and your Jetpack dashboard. This integration streamlines your Temu operations with automatic order import, tracking updates, and optional inventory syncing.
About ShipBob Integration References
During setup, you’ll authorize the “ShipBob” integration in Temu Seller Center. This is expected—Jetpack has licensed ShipBob’s integration infrastructure to provide reliable connections. Your data flows seamlessly to your Jetpack dashboard.
Prerequisites
Before connecting your Temu account to Jetpack, ensure you have:- Temu Seller Center account with active products
- Contribution SKU assigned to all products you plan to ship with Jetpack
- Jetpack merchant account with login credentials and access to your dashboard
Installing the Temu Integration
The integration process requires actions in both Temu Seller Center and your Jetpack dashboard. Follow these steps to complete the connection:Step 1: Generate Access Token in Temu Seller Center
Review products and add Contribution SKUs if missing
In Temu Seller Center, review each product you plan to ship with Jetpack. If any products are missing a Contribution SKU, add one now.
Products without a Contribution SKU will not sync to your Jetpack dashboard once the integration is active.
Review the permissions you are granting ShipBob
The authorization page displays the specific permissions ShipBob requests to access your Temu Seller Partner account.
Check the consent box and click Submit
Check the box next to: “I direct Temu to provide ShipBob access to my Selling Partner account and related data. I am responsible for any action taken by the application.”Then click Submit. A pop-up window will appear displaying your Access Token.
Step 2: Connect in Jetpack Dashboard
Locate and select the Temu tile
You can locate Temu using the search bar or by scrolling through the page. Click the Temu tile to view the app details.
Click Integrate New Store
A pop-up window will appear prompting you to enter your Temu Access Token.
Configuring Your Temu Integration Settings
After successfully connecting Temu, you can configure which features sync between Temu and Jetpack. All features are controlled by toggle switches in the Configuration tab.Accessing Integration Settings
Navigate to the Temu integration page in your Jetpack dashboard
From Integrations > My Apps, click Launch next to the Temu tile.
Available Sync Features
Enable the following features by clicking the toggle icon (blue when enabled, gray when disabled):Sync Orders
Enable this feature to automatically allow new orders to sync from Temu to Jetpack every hour. What syncs:- Customer name and shipping address
- Products and quantities ordered
- Order number (mapped to Jetpack Reference ID)
Sync Tracking
Enable this feature to allow carrier tracking information to sync to Temu once Jetpack fulfills an order. What syncs:- Carrier name
- Tracking number
- Fulfillment confirmation
Sync Inventory
Enable this feature to automatically sync Sellable quantities to Temu every hour. Important Notes:- When this feature is enabled, Jetpack’s dashboard will only sync quantities for products that exist in Temu. Products in your Jetpack dashboard that are not on Temu (e.g., a product you sell exclusively through a different retailer) will not sync through or be impacted by this integration.
- Sellable quantity = Fulfillable quantity - Exception quantity
- Your Sellable, Fulfillable, and Exception quantities can be viewed from the Inventory Status page in your Jetpack dashboard
Fulfillable quantity: Total inventory available across all fulfillment centers
Exception quantity: Inventory flagged for quality issues or holds
Sellable quantity: The amount synced to Temu (Fulfillable minus Exception)
Uninstalling the Temu Integration
If you need to disconnect your Temu integration:
Let’s Dive Deeper
Store Integration Overview
Back to the main integrations guide
Syncing Products
Set up your product catalog
Importing Orders
Understand how orders flow into Jetpack
Managing Inventory
Inventory management and tracking
Integrations Overview
Manage and troubleshoot integrations
Order Management
Track and manage your orders
Questions? Contact Jetpack Care.
If you have any questions or run into issues, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!