Integrating SHEIN Marketplace with Jetpack enables automatic hourly syncing of orders, products, tracking information, and inventory between your SHEIN account and your Jetpack dashboard. This integration streamlines your SHEIN operations with automatic order import, tracking updates, and optional product and inventory syncing.
About ShipBob Integration References
During setup, you’ll authorize the “ShipBob” integration in SHEIN Marketplace. This is expected—Jetpack has licensed ShipBob’s integration infrastructure to provide reliable connections. Your data flows seamlessly to your Jetpack dashboard.
Prerequisites
Before connecting your SHEIN Marketplace account to Jetpack, ensure you have:- Active SHEIN Marketplace account - Sign up here if you don’t have one
- Active listings in SHEIN Marketplace
- Jetpack merchant account with login credentials
Installing the SHEIN Integration
Follow these steps to connect your SHEIN Marketplace account from your Jetpack dashboard:1
Click Integrations in the left-hand navigation
Additional menu options will appear.
2
Select App Store
You’ll be redirected to the Apps & Integrations page.
3
Locate and select the SHEIN tile
You can scroll through the page or use the search bar to find SHEIN. You’ll be redirected to the SHEIN app page.
4
Click GET APP
You’ll be redirected to the SHEIN integration page.
5
Click Integrate New Store
A pop-up window will appear prompting you to log in to SHEIN.
6
Log in using your SHEIN account credentials
Enter your account information and password to continue.
7
Review the permissions you are granting ShipBob
SHEIN will display the permissions required for the integration to function properly.
8
Grant the necessary permissions
Authorize the connection to complete the integration. The pop-up window will close and you’ll return to your Jetpack dashboard.
Configuring Your SHEIN Integration Settings
After connecting SHEIN to Jetpack, you can enable automatic syncing for orders, tracking, products, and inventory. All sync features run hourly to keep your systems up to date.
- From the SHEIN integration page in your Jetpack dashboard, click Manage (hyperlinked) to the right of your SHEIN store
- A pop-up window will appear showing configuration toggles
Sync Orders
Enable this feature to automatically allow new orders in the Pending status to sync from SHEIN to Jetpack every hour. How it works:- Orders sync hourly from SHEIN to Jetpack
- Only orders in “Pending” status are imported
- Once an order is created in Jetpack, the order status updates to “to be shipped” in SHEIN
Sync Tracking
Enable this feature to allow carrier tracking information to sync to SHEIN every hour once Jetpack fulfills an order. How it works:- When Jetpack ships an order, tracking details sync to SHEIN
- Updates include carrier name and tracking number
- SHEIN customers can track their shipments through the SHEIN platform
Sync Products
Enable this feature to automatically sync new SKUs in the Listing and Pending status from SHEIN every hour to Jetpack. How it works:- New SKUs sync from SHEIN to Jetpack hourly
- When a new SKU syncs, a product is automatically created in your Product Catalog
- Orders synced from SHEIN that contain products not yet in your Jetpack dashboard will trigger automatic product creation
If you don’t want a new product created automatically, you can add the SKU to an existing product’s Sales Channel before the order syncs. Learn more about Sales Channels.
Sync Inventory
Enable this feature to allow the Fulfillable quantity from the Inventory Status page to sync to SHEIN every hour. How Fulfillable Quantity is calculated:- Available inventory across all Jetpack fulfillment centers
- Updates occur hourly
- Jetpack excludes Digital and Inactive products from inventory updates sent to SHEIN
Uninstalling the SHEIN Integration
If you need to disconnect your SHEIN integration, follow these steps:1
Click Integrations in the left-hand navigation
Additional menu options will appear.
2
Select My Apps
You’ll be redirected to the My Apps page.
3
Click Launch next to the SHEIN tile
You’ll be redirected to the SHEIN app page.
4
Click MANAGE APP
You’ll be redirected to the Manage App page for SHEIN.
5
Click Manage (hyperlinked) next to the desired SHEIN store
A pop-up window will appear.
6
Click Disconnect
The button is located next to “Disconnect integration” in the pop-up window. Your SHEIN integration will be disconnected.
SHEIN Integration FAQs
What types of orders sync from SHEIN to Jetpack?
What types of orders sync from SHEIN to Jetpack?
Only orders in “Pending” status sync from SHEIN to Jetpack. Orders sync automatically every hour when you have Sync Orders enabled.
How often does inventory update in SHEIN?
How often does inventory update in SHEIN?
Inventory levels sync from Jetpack to SHEIN every hour when Sync Inventory is enabled. The sync uses your Fulfillable quantity (On Hand - Committed).
Can I sync multiple SHEIN stores to one Jetpack account?
Can I sync multiple SHEIN stores to one Jetpack account?
Yes, you can connect multiple SHEIN stores to a single Jetpack account. Each store must be connected separately through the integration process.
What happens if an order contains a product not in my Jetpack catalog?
What happens if an order contains a product not in my Jetpack catalog?
When Sync Products is enabled, orders containing new products automatically create those products in your Product Catalog. To prevent duplicates, add the SKU to an existing product’s Sales Channel before the order syncs.
Why are Digital and Inactive products excluded from inventory sync?
Why are Digital and Inactive products excluded from inventory sync?
Digital products don’t require physical fulfillment, and Inactive products shouldn’t be available for sale. Excluding them prevents SHEIN from showing inventory for products that Jetpack won’t fulfill.
When does the order status update in SHEIN?
When does the order status update in SHEIN?
Once Jetpack creates an order from SHEIN, the order status in SHEIN automatically updates to “to be shipped” status, indicating it’s being fulfilled.
Let’s Dive Deeper
Store Integration Overview
Back to the main integrations guide
Syncing Products
Set up your product catalog
Importing Orders
Understand how orders flow into Jetpack
Managing Inventory
Inventory management and tracking
Sales Channels
Learn about Sales Channels
Integrations Overview
Manage and troubleshoot integrations
Questions? Contact Jetpack Care.
If you have any questions or run into issues during setup, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!