Understanding Jetpack’s terms, service level agreements, and operational policies helps you use our fulfillment services effectively and ensures smooth operations. This comprehensive guide covers everything from legal terms and turnaround times to goods restrictions and operational procedures.
Legal Terms and Service Commitments
Terms of Service
Legal agreement governing your use of Jetpack’s fulfillment services
Turnaround Times + SLAs
Service level agreements and expected turnaround times for fulfillment
Returns
Policies and procedures for handling customer returns
Loss, Damage, and Claims
How we handle lost or damaged shipments and the claims process
Insurance Options
Available insurance coverage for your shipments and inventory
Goods Policies
Prohibited + Restricted Items
Items that cannot be fulfilled or require special handling
Dangerous Goods + Hazmat
Requirements and restrictions for dangerous goods and hazardous materials
Battery Policy
Guidelines for shipping products containing batteries
Operational Policies
Unidentified Receiving Orders
What happens when inventory arrives without proper receiving orders
Operation Errors Policy
How Jetpack handles operational errors and corrections
Data Processing Agreement
Data privacy and processing terms for GDPR compliance