Running efficient fulfillment operations isn’t just about moving inventory—it’s about having the right tools to manage complexity, solve problems quickly, and optimize operations at scale. This section covers the essential techniques and operational tools that give you precise control over your Jetpack fulfillment, from understanding how dimensional weight affects your shipping costs to coordinating freight shipments and managing orders in bulk.
Why These Tools Matter
Every fulfillment operation encounters challenges that require more than just the basic workflows. You need to:- Manage order timing when coordinating promotions or preparing for peak seasons
- Handle orders in bulk when you’re dealing with hundreds of shipments that need the same change
- Understand cost drivers like dimensional weight that impact your bottom line
- Resolve operational issues like on-hold WROs or packaging errors
- Coordinate complex logistics like freight shipments and custom branded packing materials
Available Tools and Techniques
About Dimensional Weight
Understand DIM weight calculations and how they impact your shipping costs
Bulk Actions on Orders
Move, release, cancel, or modify multiple orders at once
Bulk Editing Orders
Add or remove line items from multiple orders simultaneously
Controlling Processing Speed
Use dummy SKUs to manage when orders ship
Copy, Cancel, or Clean Sweep Orders
Duplicate orders, cancel shipments, or bulk cancel with clean sweep
Custom Branded Packing Slips
Configure branded packing slips for WMS merchants
Get Order Updates by Email
Subscribe to email notifications for order status changes
How Jetpack's Order Flow Works
Understand the order lifecycle from import through delivery
Package Size and Weight Policies
Learn about packaging selection and error credit policies
Packaging + Shipping Fragile Items
Handle fragile products with extra protection and proper fees
Putting Orders on Hold
Pause order fulfillment and release orders when ready
Troubleshooting On-Hold WROs
Resolve UROs and link shipments to WROs
Using our Freight Services
Coordinate FTL and LTL freight shipments with Jetpack
Understanding Shipping Costs
About Dimensional Weight
What it is: Dimensional weight (DIM weight) is a pricing method carriers use that considers both package weight and size. For bulky but lightweight items, DIM weight often determines your shipping cost instead of actual weight. Why it matters: If you’re shipping lightweight items in oversized boxes, you could be paying significantly more than necessary. Understanding DIM weight calculations helps you optimize packaging choices and predict shipping costs accurately. When to use it: Any time you’re estimating shipping costs, evaluating packaging options, or trying to understand why your fulfillment costs are higher than expected for lightweight products. Learn about dimensional weight calculations →Managing Orders in Bulk
When you need to perform the same action on multiple orders—whether that’s holding shipments for a promotion, canceling orders due to inventory issues, or updating product quantities across a batch—bulk operations save massive amounts of time.Bulk Actions on Orders
What you can do:- Move multiple orders to On-Hold status at once
- Release orders from hold in batches
- Cancel multiple orders simultaneously
- Clean sweep orders that need to be completely reset
- Copy orders for reshipments or replacements
Bulk Editing Orders
What you can do:- Add line items to multiple orders at once (promotional inserts, free gifts)
- Remove line items from multiple orders (discontinued SKUs, out-of-stock products)
Copy, Cancel, or Clean Sweep Orders
Three powerful actions for order management:| Action | What It Does | When to Use It |
|---|---|---|
| Copy | Duplicates an order with a new order ID, preserving product details but resetting shipment information | Reshipments, replacements, testing order configurations |
| Cancel | Stops order fulfillment and marks the order as cancelled (only available for unpicked orders) | Incorrect orders, customer cancellations before shipment, inventory issues |
| Clean Sweep | Bulk cancels multiple orders and resets them for reimport (preserves order history) | Ship option mapping changes, automation rule updates affecting batches |
Controlling Order Timing
Controlling Processing Speed
Sometimes you need orders to wait in your dashboard without shipping immediately—maybe you’re coordinating a launch date, waiting for inventory to arrive, or timing shipments for a promotional window. The dummy SKU technique lets you pause orders by adding a placeholder product that puts orders into On-Hold or Exception status. When you’re ready to ship, remove the dummy SKU and orders process normally. Why use this instead of manual holds: Automation rules can add dummy SKUs automatically based on order criteria, making it scalable for large batches. Manual holds require individual order actions. Learn about dummy SKUs →Putting Orders on Hold
What On-Hold status does: Pauses order fulfillment while keeping the order in your dashboard. Orders stay on hold until you manually release them, and you can choose whether to reserve inventory or allow it to be allocated to other orders. Common use cases:- Coordinating shipment timing for promotional launches
- Waiting for additional items to combine shipments
- Holding orders while verifying customer information
- Pausing fulfillment during inventory transitions
Understanding Order Flow
How Jetpack’s Order Flow Works
Understanding how orders move through the Jetpack system helps you troubleshoot issues, predict timing, and optimize your automation rules. The order lifecycle:- Order Import - Orders enter the Jetpack dashboard from integrations or manual creation
- Auto-Split Rules - Multi-FC inventory may trigger order splitting
- Fulfillment Center Assignment - Orders allocate to the optimal FC based on inventory availability
- Processing Status - Orders move to Processing and pick within SLA timelines
- Shipment Creation - Tracking numbers generate and sync back to your store
- Delivery - Carriers deliver to customers
Packaging and Shipping Optimization
Package Size and Weight Policies
Why packaging matters: Jetpack’s box selection algorithm chooses packaging based on product dimensions, but sometimes the “optimal” box isn’t selected due to item shape, irregular dimensions, or packaging material constraints. Packaging error credits: If you believe your order was packaged incorrectly and you were charged for larger packaging than necessary, you can submit a packaging dispute. Jetpack evaluates disputes based on fit, availability, and dimensional accuracy. What’s not eligible: Custom packaging requirements, preference for different materials, or situations where product dimensions don’t allow for smaller packaging. View packaging policies →Packaging + Shipping Fragile Items
Fragile handling process: Products marked as fragile receive additional protective materials (brown paper filler, Geami layers) and careful packing. Fragile pack fees apply per unit per shipment. How to mark products as fragile: Configure the “is fragile” setting on each product’s details page. Jetpack’s Operations team receives alerts and applies extra care during fulfillment. Fragile stickers: If you supply fragile stickers, Jetpack can apply them to packages at no charge. You’ll need to ship stickers to fulfillment centers and configure the preference in your dashboard. View fragile item handling →Advanced Fulfillment Techniques
Custom Branded Packing Slips for WMS Merchants
What WMS merchants can customize:- Company logo (top left, center, or right placement)
- General packing slip message
- Gift notes (bottom left or right placement)
Using our Freight Services
Jetpack coordinates FTL and LTL freight shipments for large inventory replenishments and high-volume orders. Standard offerings include 40 ft trailers (Australia, EU, UK) and 53 ft trailers (Canada, US), with loading dock requirements. Optional accessorials: After-hours delivery, driver assist, liftgate services, inside delivery, limited/restricted access sites, residential service, specialized equipment, and storage for unsuccessful deliveries. Your responsibility: Provide accurate pick-up/delivery addresses, pallet counts, dimensions, and weight. Coordinate timing with Jetpack Care for freight bookings. View freight services guide →Troubleshooting and Problem Solving
Troubleshooting On-Hold WROs
What are UROs? Unidentified Receiving Orders (UROs) are shipments that arrive at fulfillment centers without proper WRO identification or with discrepancies that prevent immediate receiving. URO scenarios that create holds:- Missing WRO information or tracking
- Excess inventory (10%+ or 25+ units over expected quantity)
- Return orders without proper RMA markings
- Barcode mismatches or missing barcodes
- Late shipments arriving after 28-day WRO completion window
Get Order Updates by Email
Stay informed without constantly checking the dashboard. Subscribe to email notifications for specific orders to receive updates when order status changes, tracking numbers are assigned, or deliveries are completed. How it works: From any order’s Shipment Details page, use the Actions menu to subscribe one or more email addresses. Jetpack sends automatic notifications as the order progresses through fulfillment. When to use it: Monitoring high-priority orders, keeping customers informed with direct updates, or tracking specific shipments that need attention. View email subscription guide →Using These Tools Together
The real power of these tools comes from combining them strategically:| Operational Scenario | Tools to Use | Approach |
|---|---|---|
| Coordinating Product Launch |
| Add dummy SKU via automation rule to all pre-launch orders, then bulk remove SKU on launch day |
| Handling Inventory Shortage |
| Remove out-of-stock SKUs from affected orders, cancel unfulfillable orders, copy for reshipment when inventory arrives |
| Optimizing Packaging Costs |
| Calculate DIM weight impact on different box sizes, dispute packaging errors when eligible, ensure fragile items marked correctly |
| Resolving WRO Issues |
| Link UROs to correct WROs, subscribe to order updates for affected shipments to track resolution |
| Freight Coordination |
| Coordinate freight shipment with accurate pallet details, resolve any UROs if shipment arrives without proper WRO |
Let’s Dive Deeper
About Dimensional Weight
DIM weight calculations and cost impact
Bulk Actions on Orders
Move, release, cancel, or modify orders in bulk
Bulk Editing Orders
Add or remove line items from multiple orders
Controlling Processing Speed
Manage order timing with dummy SKUs
Copy, Cancel, or Clean Sweep Orders
Duplicate, cancel, or reset orders
Custom Branded Packing Slips
WMS merchant branding options
Get Order Updates by Email
Subscribe to order notifications
How Jetpack's Order Flow Works
Understanding the order lifecycle
Package Size and Weight Policies
Packaging selection and error credits
Packaging + Shipping Fragile Items
Fragile product handling and fees
Putting Orders on Hold
Pause and release order fulfillment
Troubleshooting On-Hold WROs
Resolve UROs and link WROs
Using our Freight Services
FTL and LTL freight coordination
Questions? Contact Jetpack Care.
Your Jetpack Care team can walk you through any of these tools and techniques, help troubleshoot specific scenarios, or provide guidance on the best approach for your operational challenges. Reach out via your dedicated Slack channel, phone, or email.