Company Profile Settings

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What Are Company Profile Settings?

Company Profile Settings are your organization’s master account configurations. Unlike individual user settings, these apply across your entire Jetpack account and determine:

• Company Identity - How your business name appears in the Jetpack dashboard
• Account Contact Information - Primary email for account-level communications
• Customer-Facing Branding - Custom sender labels that appear on shipping labels
• Financial Preferences - Invoice delivery frequency and format
• Security Policies - Multi-factor authentication requirements for all users

These settings are typically managed by Account Owners or Client Admins and affect all users within your organization.

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Accessing Company Profile Settings

To view and edit your Company Profile Settings:

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Available Company Profile Settings

Your Company Profile Settings page contains the following configuration options:

Setting	What It Controls	Who Can Edit	Typical Use Case
Company Name	Your business name as displayed in the Jetpack dashboard	Account Owner, Client Admin	Updating after rebrand or legal name change
Account Email Id	Primary email address for account owner	Jetpack Care only	Changing account ownership or primary contact
Custom Sender Label	Name printed on shipping labels as the sender	Account Owner, Client Admin	White-labeling shipments with your brand name
Invoice Mailing Preference	How often you receive billing invoices	Not editable (set during onboarding)	Receiving consolidated invoices for accounting
Enforce Two-Step Authentication	Requires all users to enable MFA	Account Owner, Client Admin	Strengthening account security across your team

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Company Name

Your Company Name appears throughout the Jetpack dashboard and identifies your account in communications with Jetpack Care. What it affects:

• Dashboard branding and display name
• Internal account identification
• Communications from Jetpack Care
• Reporting and analytics exports

How to update:

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Account Email ID

The Account Email Id is the primary email address associated with your account owner. This email receives critical account notifications, security alerts, and billing communications. What it’s used for:

• Account ownership verification
• Security notifications (password resets, MFA changes)
• Billing and invoice communications
• Critical account alerts

How to change: The Account Email ID cannot be changed directly through the dashboard for security reasons. To update this email:

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Custom Sender Label

The Custom Sender Label is the name that appears as the “from” address on shipping labels sent from Jetpack fulfillment centers. This allows you to white-label shipments with your brand name instead of “Jetpack.” What it affects:

• Sender name on shipping labels
• Return address label (your brand name + Jetpack FC address)
• Customer perception of shipment origin

Requirements:

• Minimum length: 5 characters
• Maximum length: 35 characters
• Allowed characters: Letters (A-Z), numbers (0-9), and spaces only
• Not allowed: Special characters like !@#$%^&*()_+-={}[]|:;"'<>,.?/~

How to set your Custom Sender Label: Example:

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Invoice Mailing Preference

The Invoice Mailing Preference determines how frequently Jetpack sends consolidated billing invoices to your account. Available options:

• Daily - Receive invoices every business day
• Weekly - Receive invoices once per week (typically Monday)
• Monthly - Receive invoices once per month (typically on the 1st)

What it affects:

• Email invoice delivery frequency
• Invoice consolidation period
• Accounting workflow timing

How it’s configured: The Invoice Mailing Preference is set during your initial onboarding based on your accounting needs. This setting is not editable through the dashboard. To request a change:

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Enforce Two-Step Authentication for All Users

The Enforce Two-Step Authentication setting (also called Multi-Factor Authentication or MFA) requires all users in your account to enable MFA before accessing the Jetpack dashboard. What it does:

• Forces all users to set up MFA during their next login
• Prevents login without MFA verification
• Strengthens account security across your entire team
• Protects against password compromise and unauthorized access

How MFA works: When MFA is enforced, users must provide two forms of verification to log in:

1. Something they know - Their password
2. Something they have - A time-based one-time password (TOTP) from an authenticator app

How to enable MFA enforcement: What happens when you enable enforcement:

• Existing users with MFA already enabled: No change—they continue logging in normally
• Existing users without MFA: Prompted to set up MFA at next login (cannot access dashboard until MFA is configured)
• New users: Required to set up MFA during account activation
• Account Owners and Admins: Cannot disable their individual MFA once enforcement is enabled

How to disable MFA enforcement: What happens when you disable enforcement:

• Users who already have MFA set up can continue using it or disable it in their individual profile settings
• New users are no longer required to enable MFA (but it remains optional)
• Account Owners can still enforce MFA for specific high-privilege roles via User Management Settings

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Editing Company Profile Settings

To make changes to any editable Company Profile Setting: Settings you can edit directly:

• Company Name
• Custom Sender Label
• Enforce Two-Step Authentication toggle

Settings requiring Jetpack Care assistance:

• Account Email Id
• Invoice Mailing Preference

Changes to editable settings take effect immediately upon saving.

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