My Profile Settings control your individual user account within the Jetpack platform. Unlike Company Profile Settings (which apply to your entire organization), these settings are personal to you—managing your name, contact information, password, and security preferences.
What Are My Profile Settings?
My Profile Settings are your personal user account configurations. Each user in your Jetpack account has their own profile with settings that control:- Personal Information - Your name, email address, and phone number
- Login Credentials - Your password and password security
- Account Security - Multi-factor authentication (MFA) setup
- Communication Preferences - How Jetpack contacts you (email, phone)
Accessing My Profile Settings
To view and edit your profile:1
Log in to your Jetpack dashboard
2
Click your profile icon or name
Your profile icon and name can be found in the top-right corner.
3
Select My Profile from the dropdown
Options include My Profile, Profile Settings, or Account Settings.
4
View your profile settings
You’ll see all your personal account information and security options.
You can only edit your own profile settings through this menu. To edit other users’ information (if you have permission), use User Management Settings.
Available Profile Settings
Your My Profile Settings page contains the following information and options:| Setting | What It Controls | How to Edit | When to Update |
|---|---|---|---|
| First Name | Your given name as displayed in the dashboard | Directly editable in profile | After legal name change or correction |
| Last Name | Your surname as displayed in the dashboard | Directly editable in profile | After legal name change or correction |
| Email Address | Your login email and notification address | Change in profile (requires verification) | When changing employers or contact email |
| Phone Number | Contact number for account communications | Directly editable in profile | When updating contact information |
| Password | Your login password | Change password or reset via email | Regularly for security, or if compromised |
| Two-Step Authentication (MFA) | Multi-factor authentication for login security | Enable/disable in profile security settings | Enable immediately for better security |
Personal Information
Update your name, email, and phone number to keep your profile current. To edit:1
Navigate to Profile Settings > Personal Information
2
Update any field
You can update First Name, Last Name, Email Address, or Phone Number.
3
Click Save or Update
Changing Your Email Address
Your email serves as your login username. When you change it:1
Click Change Email in Profile Settings
2
Enter your new email address and save
3
Verify your new email
Click the confirmation link sent to your new email.
4
Check security notification
Your old email receives a security notification of the change.
5
Use your new email for future logins
Password Management
Your password secures access to your Jetpack account. You can change your password at any time or reset it if you’ve forgotten it.Changing Your Password
To update your password while logged in:1
Navigate to Profile Settings > Security
Or navigate to Profile Settings > Password.
2
Click Change Password
3
Enter your Current Password
4
Enter your New Password
5
Re-enter in the Confirm Password field
6
Click Update Password or Save
Your password is now changed. You’ll continue to be logged in, but will need to use the new password for future logins.
Resetting Your Password (If Forgotten)
If you’ve forgotten your password and cannot log in:1
Navigate to the Jetpack login page
2
Click Forgot Password?
This link is located below the login button.
3
Enter your Email Address
Use the email address associated with your account.
4
Click Send Reset Link
5
Check your email for the reset link
Jetpack sends a password reset link to your email.
6
Click the reset link in the email
The link is valid for a limited time, typically 24 hours.
7
Enter your New Password on the reset page
8
Re-enter to confirm
9
Click Reset Password
You can now log in with your new password.
Password Requirements
For security, Jetpack enforces strong password requirements:
| Requirement | Description | Example |
|---|---|---|
| Minimum Length | At least 12 characters | MyP@ssw0rd123! meets this (14 chars) |
| Lowercase Letter | At least one lowercase letter (a-z) | MyP@ssw0rd123! contains: m, y, s, s, w, r, d |
| Uppercase Letter | At least one uppercase letter (A-Z) | MyP@ssw0rd123! contains: M, P |
| Number | At least one number (0-9) | MyP@ssw0rd123! contains: 0, 1, 2, 3 |
| Special Character | At least one special character (!@#$%^&*, etc.) | MyP@ssw0rd123! contains: @, ! |
| Error Message | What It Means | How to Fix |
|---|---|---|
| ”Password too short” | Less than 12 characters | Add more characters (minimum 12) |
| “Password must contain uppercase” | No capital letters | Add at least one capital letter |
| ”Password must contain lowercase” | No lowercase letters | Add at least one lowercase letter |
| ”Password must contain number” | No numbers | Add at least one number (0-9) |
| “Password must contain special character” | No special characters | Add !, @, #, $, %, or similar |
Two-Step Authentication (MFA)
Two-Step Authentication (also called Multi-Factor Authentication or MFA) adds an extra layer of security to your account. Even if someone obtains your password, they cannot log in without access to your second factor (typically your smartphone). How MFA works: When MFA is enabled, logging into Jetpack requires two things:- Something you know - Your password
- Something you have - A time-based one-time password (TOTP) generated by an authenticator app on your smartphone
Enabling Two-Step Authentication
To set up MFA for your account:1
Navigate to Profile Settings > Security
Or navigate to Profile Settings > Two-Step Authentication.
2
Click Enable Two-Step Authentication
Or click Set Up MFA.
3
Install an authenticator app on your smartphone
If you don’t already have one, choose from:
- Google Authenticator (iOS/Android)
- Microsoft Authenticator (iOS/Android)
- Authy (iOS/Android)
- 1Password (iOS/Android, requires 1Password subscription)
4
Scan the QR code with your authenticator app
Alternatively, manually enter the secret key shown below the QR code.
5
Enter the 6-digit code from your authenticator app
6
Click Verify and Enable
7
Save your backup codes
Jetpack provides backup codes in case you lose access to your authenticator app—download or print these codes and store them securely.
8
Click Done or Finish Setup
MFA is now enabled for your account. You’ll be required to enter a code from your authenticator app each time you log in.
Logging In with MFA Enabled
Once MFA is enabled, your login process changes:1
Navigate to the Jetpack login page
2
Enter your Email Address
3
Enter your Password
4
Click Log In
5
Enter the 6-digit code from your authenticator app
6
Click Verify or Submit
You’re now logged in. The system may offer to “Remember this device for 30 days” to skip MFA on trusted devices.
Disabling Two-Step Authentication
To disable MFA (not recommended unless required):1
Navigate to Profile Settings > Security
Or navigate to Profile Settings > Two-Step Authentication.
2
Click Disable Two-Step Authentication
Or click Turn Off MFA.
3
Confirm the action
You may need to enter your password or current MFA code.
4
Click Confirm or Disable
MFA is now disabled. You can re-enable it at any time following the setup process above.
Saving Your Profile Changes
After making any changes to your profile settings:1
Review your changes for accuracy
2
Click Save, Update, or Save Changes
This button is located at the bottom of the page.
3
Confirm the update message
You’ll see a confirmation message (e.g., “Profile updated successfully”).
4
Changes take effect immediately
- Email Address - Requires clicking verification link in email
- Password - Requires entering current password to change
- MFA Setup - Requires entering authenticator code to enable
Let’s Dive Deeper
Company Profile Settings
Manage account-level settings for your organization
User Management Settings
Add, edit, and manage users in your account
The Onboarding Process
Back to the Account Setup overview
Integrations + Apps Overview
Connect your store and third-party tools
Shipping Preferences Overview
Configure how your orders are packed and shipped
Importing Your Orders
Set up order import from your store
Questions? Contact Jetpack Care.
If you have any questions or run into issues, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!