Onboarding Process

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Your Onboarding Checklist

Getting started with Jetpack involves several key steps that build on each other. Here’s your roadmap to a successful launch:

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Step 1: Connect Your Store Integration

Your store integration is the foundation of your Jetpack fulfillment operations. When you connect your ecommerce platform, you enable automatic product syncing, order importing, and inventory management.

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Supported Store Platforms

Jetpack integrates with all major ecommerce platforms:

• Shopify - Most popular integration with full automation support
• Amazon - Seller Central integration for FBA and FBM orders
• BigCommerce - Complete catalog and order syncing
• WooCommerce - WordPress-based store integration
• Adobe Commerce (Magento) - Enterprise ecommerce platform support
• eBay, Walmart, TikTok, Temu - Marketplace integrations
• And many more - See our complete Store Integration Overview

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How Integration Works

When you connect your store, Jetpack automatically:

1. Syncs your product catalog - All active products import into the Jetpack Product Catalog
2. Enables order syncing - New orders flow automatically into Jetpack for fulfillment
3. Updates inventory levels - Real-time inventory sync keeps your store updated
4. Tracks shipments - Tracking numbers automatically push to your store

To get started, see the Integrations + Apps Overview or jump directly to your platform-specific setup guide in the Store Integration Overview.

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Step 2: Sync and Configure Your Products

Once your store is connected, you’ll sync your product catalog into the Jetpack dashboard. This is the most common way merchants add products to the platform.

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Syncing Your Product Catalog

From your Jetpack dashboard: For detailed instructions, see Syncing Your Products.

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Critical Product Configuration

After syncing, you must configure these product settings before sending inventory:

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Packaging Preferences

Choose how Jetpack packages your products:

• Standard Packaging - Jetpack selects the most cost-effective box size
• Custom Packaging - Use your branded boxes and custom inserts
• Special Handling - Configure fragile handling, gift notes, or custom packing slips

Learn more about Packaging Preferences.

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Product Bundles and Sales Channels

If you sell bundled products or use multiple sales channels:

• Product Bundles - Create virtual bundles that combine multiple SKUs into one sellable unit. See Creating Product Bundles.
• Sales Channels - Associate products with specific platforms to manage inventory distribution across channels.

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Step 3: Send Your Inventory to Jetpack

Once your products are configured, you’re ready to send inventory to a Jetpack Fulfillment Center (FC). This process uses Warehouse Receiving Orders (WROs).

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Understanding the Receiving Process

Jetpack operates two receiving methods:

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Creating Your First WRO

To send inventory: For complete instructions, see Sending Us Your Inventory.

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Kitting and Case-Packed Items

If you send products that require assembly or arrive in master cases:

• Kitting - Jetpack can assemble bundles, promotional packs, or subscription boxes. See How Kitting Works.
• Case Breakdowns - Send master cases and Jetpack will break them into individual units. See Case Breakdowns.

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Step 4: Import Your Orders

With inventory received and available, you’re ready to start fulfilling orders. Jetpack offers multiple ways to get orders into the system.

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Automatic Order Syncing

The most common method is automatic syncing from your integrated store:

1. New orders sync automatically - When customers place orders, they flow into Jetpack within minutes
2. Orders process based on rules - Your automation rules determine carrier selection and shipping speed
3. Tracking updates automatically - Jetpack pushes tracking numbers back to your store
4. Inventory decrements in real-time - Your store inventory updates as orders ship

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Manual and Bulk Import Options

For B2B orders, wholesale orders, or orders from non-integrated channels: For detailed instructions on all import methods, see Importing Your Orders.

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Order Status Monitoring

After orders are imported, monitor their progress:

• Processing - Order is being picked and packed
• Shipped - Order has left the Fulfillment Center
• Action Required - Order needs attention (address issue, inventory shortage, etc.)
• Completed - Order delivered successfully

Learn more about Order Status Overview.

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Understanding MultiHub IQ (For Multi-Location Fulfillment)

If you use Jetpack’s MultiHub IQ (MIQ) service, your inventory distribution works differently than standard single-FC fulfillment.

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How MultiHub IQ Works

MultiHub IQ uses a Hero Hub as your primary receiving location:

1. You send all inventory to your Hero Hub - One destination for all WROs
2. MIQ distributes automatically - Jetpack’s algorithm allocates inventory across regional FCs
3. Distribution based on demand - Uses historical data and forecasting
4. Reduces shipping costs - Regional placement enables faster, cheaper shipping
5. Rebalancing via Internal Transfer Orders - MIQ moves inventory between FCs as needed

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MIQ Benefits

• Faster delivery times - Inventory positioned closer to customers
• Lower shipping costs - Shorter shipping zones reduce expenses
• Simplified sending - One destination for all WROs
• Automatic optimization - Algorithm handles distribution logic

To learn more about MultiHub IQ, see What is Multi-Hub IQ?.

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US Fulfillment Checklist

For merchants shipping to US customers, here’s a quick checklist to ensure smooth operations:

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Frequently Asked Questions

How long does onboarding take?

Most merchants complete onboarding in 1-2 weeks, including time for inventory to ship and be received. The setup steps (integration, product sync, WRO creation) typically take 4-6 hours of active work spread across a few days.

Can I test the system before going live?

Yes! We recommend sending a small test shipment and creating test orders to verify your setup. This allows you to confirm product configuration, test order flow, and validate shipping settings before enabling automatic order syncing.

What if I need custom integration or special requirements?

Jetpack Care can work with you on custom integration needs, specialized product handling, or unique fulfillment requirements. Contact your Jetpack Care team via Slack to discuss your specific situation.

Do I need to send inventory before connecting my store?

No - you should connect your store and sync products first. This ensures products are properly configured before you create WROs. However, you don’t need inventory received before importing orders; you can have orders in the system waiting for inventory to arrive.

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