AfterShip provides two powerful integrations with Jetpack: AfterShip Tracking automates fulfillment and tracking notifications to keep your customers informed throughout their order journey, while AfterShip Returns streamlines the returns process by automatically creating and updating return orders in your Jetpack dashboard.
About ShipBob Integration References
During setup, you’ll work with the “ShipBob” integration in AfterShip. This is expected—Jetpack has licensed ShipBob’s integration infrastructure to provide reliable connections. Your data flows seamlessly to your Jetpack dashboard.
AfterShip Tracking Overview
Once AfterShip Tracking is integrated with your Jetpack dashboard, Jetpack will send fulfillment updates and carrier tracking information directly to AfterShip. Based on your AfterShip settings, customized emails—including notifications about order packing, carrier pickup, transit status, and additional post-purchase alerts—will be sent to your customers in real time.
To use AfterShip Tracking, your ecommerce platform must be supported by AfterShip. Verify whether your platform is compatible.
Types of Tracking Notifications
AfterShip can notify customers at various stages of their order journey, including:- Order packed
- Order picked up by the carrier
- Order in route
- Other post-purchase journey alerts
Getting Started with AfterShip Tracking
If you are already working with AfterShip, refer to their integration guide to begin using the ShipBob integration. For any questions about integrating or using AfterShip Tracking, contact your AfterShip account manager or use their live chat on AfterShip.com. Alternatively, if you are not yet in contact with AfterShip, complete this form to initiate the process with their team.AfterShip Returns Overview
Integrating Jetpack and AfterShip enables the automatic creation of return orders in the Jetpack dashboard when a Return Material Authorization (RMA) request is approved in the AfterShip Returns portal. When the Jetpack fulfillment center updates the order status (for example, changing it to Arrived), the corresponding RMA request in AfterShip Returns is updated to Mark as Received.Returns Workflow
The returns process follows these steps:- Customer Submits RMA Request - Your customer submits an RMA request, specifying which products to return, their refund method, and how they plan to return the products.
- Review and Approve - You must approve or deny the RMA request in your AfterShip Returns portal. During the review, you have the option to purchase a shipping label through AfterShip.
- Return Order Creation - Once an RMA request is approved in AfterShip:
- If a return label is purchased, it will be generated automatically
- A return order is then created in the Jetpack dashboard
- The RMA number generated in AfterShip Returns will be used as the Reference ID in the Jetpack dashboard and must be printed or written on the outside packaging of the customer’s return
AfterShip Returns Requirements
Before integrating AfterShip Returns with Jetpack, ensure you have:- Connected your ecommerce platform - AfterShip Returns must be connected with your ecommerce platform (direct integration for Shopify or via API for all other platforms). Learn more about using AfterShip.
- Carrier account for return labels - You must utilize your own carrier account to generate return labels.
Getting Started with AfterShip Returns
To integrate Jetpack and AfterShip Returns, please fill out this form. Once completed, a member of the AfterShip Returns team will contact you to address any questions and assist with the integration setup.AfterShip Returns FAQs
Does this integration support returns going to multiple Jetpack fulfillment centers (even across the world)?
Does this integration support returns going to multiple Jetpack fulfillment centers (even across the world)?
Yes, you can configure routing rules in AfterShip Returns based on the Jetpack fulfillment centers you have access to in your Jetpack dashboard.
Will I need a developer to complete this integration?
Will I need a developer to complete this integration?
No, you do not need a developer to set up this integration. AfterShip built and maintains the integration and will guide you through the implementation process.
How should I set this up if my customers send returns back to Jetpack?
How should I set this up if my customers send returns back to Jetpack?
If your customers return items to Jetpack, please configure the warehouse location to ShipBob in your return routing rules in AfterShip. This ensures that automatically generated return labels feature the correct address. A list of fulfillment center addresses you have access to can be found in your Jetpack dashboard.
Let’s Dive Deeper
Other Integrations Overview
Back to the main integrations guide
Loop Returns
Another returns management integration
Returns Processing
Learn about Jetpack’s returns process
Gorgias Support
Customer support integration with order tracking
Klaviyo Marketing
Marketing automation with shipping notifications
Setting Returns Preferences
Configure your returns settings in Jetpack
Questions? Contact Jetpack Care.
If you have any questions or run into issues, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!